DEREK SMITH
Nassau
Summary
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in Customer Service, Private Yacht logistics and Human Resources Administration, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Overview
2
2
Languages
31
31
years of professional experience
Work History
PRIVATE YACHT SPECIALIST
UNITED SHIPPING COMPANY
NASSAU, NP
02.2022 - Current
- Prepare customs entry for foreign Yachts into The Bahamas
- Manage logistics for entry clearance in and out of The Bahamas.
- Acquire all relevant permits and licenses for operation while in country.
- Provide Concierge services to guests and crew.
- Provide local support
Vacation Rentals Property Manager
Silk Cotton Villas Airbnb Gated Community
Nassau, Bahamas
12.2020 - 12.2021
- Oversaw daily operations of properties to ensure guest satisfaction and property maintenance
- Coordinated all guest and concierge services to enhance overall guest experience
- Handled direct sales and Airbnb reservation inquiries to maximize booking opportunities
- Managed all staffing and private contractor services.
- Responsible for all Staffing and private contractor services
- Performed HR administration, including recruitment, interviews, and onboarding.
- HR Administrator including recruitment, interviews, and Onboarding
Airport Operations Supervisor and HR Administrator
JetBlue
Nassau, Bahamas
07.2008 - 09.2020
- Oversaw employee evaluation process to assess performance and development needs.
- Manage all aspects of Customer Service daily
- Supervise Crewmembers within the Daily operations
- Design and manage Crewmembers' Work Rosters
- Reconcile Daily Cash Sales reports and Oversee Deposits
- Facilitate Monthly Safety Meetings with BP NFS Leadership
- Generated bi-weekly payroll reports to ensure accurate employee compensation.
- Facilitated new hire interviews and onboarding to enhance team integration and support workforce readiness
Acting General Manager - Temporary Assignment
JetBlue
Providenciales, Turks and Caicos Islands
07.2018 - 10.2019
- Oversaw all aspects of airport operations.
- Directed airport operations, aligning service delivery with safety, security, and on-time performance standards.
- Managed station budgets, controlling expenses while maintaining operational readiness and customer service quality.
- Led cross-functional teams, coaching supervisors and frontline staff to improve consistency and accountability.
Lead Customer Service Representative
Delta Airlines
Nassau, Bahamas
02.1996 - 07.2008
- Trained customer service agents on above wing operations, enhancing service delivery and customer satisfaction.
- Developed and delivered training programs for ramp operations personnel, ensuring compliance with safety and service standards.
- Conducted compliance audits to ensure adherence to regulations
- Resolved customer inquiries and issues, fostering positive relationships and improving customer retention.
- Supervised ramp operations to ensure safety and efficiency - Ramp Operations
Education
Bachelor of Science - Business Administration in General Management
THOMAS EDISON STATE UNIVERSITY
Trenton, New Jersey01-2018
Bachelor of Science - Electronics Engineering Technology
FLORIDA A&M UNIVERSITY
Tallahassee, Florida01-1995
Skills
- Customer Service Professional
- Human Resource Administration
- Labor Relations Specialist
- Customer relations
- Expert problem solving
- Analytical thinking
- Logistics Management
- Labor relations
- Concierge Service Management
Languages
English
Advanced
Accomplishments
USA President Volunteer Service Award - 2015, JetBlue Scholars Scholarship Recipient - Fall 2017, Hands For Hunger Ambassador and Volunteer of the year.
Timeline
PRIVATE YACHT SPECIALIST
UNITED SHIPPING COMPANY
02.2022 - Current
Vacation Rentals Property Manager
Silk Cotton Villas Airbnb Gated Community
12.2020 - 12.2021
Acting General Manager - Temporary Assignment
JetBlue
07.2018 - 10.2019
Airport Operations Supervisor and HR Administrator
JetBlue
07.2008 - 09.2020
Lead Customer Service Representative
Delta Airlines
02.1996 - 07.2008
Bachelor of Science - Electronics Engineering Technology
FLORIDA A&M UNIVERSITY
Bachelor of Science - Business Administration in General Management
THOMAS EDISON STATE UNIVERSITY