Adrian CApron
Nassau,NP
Summary
I am a well rounded Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Over the years of experience in the Banking Industry I have been able to meet the needs of my varying clients in varying industries.
Overview
37
37
years of professional experience
Work History
Client Services Officer/Jnr Relationship Manager
Deltec Bahamas Limited
06.2018 - 02.2024
- Managed a portfolio of high-value accounts, maintaining excellent service levels and driving revenue growth. Specifically crypto related
- Coordinated closely with sales teams to ensure seamless onboarding of new accounts for servicing.
- Developed tailored solutions to address unique client challenges, resulting in increased loyalty and retention.
- Provided ongoing support to clients throughout the lifecycle of their relationship with the company, ensuring long-term satisfaction and retention.
- Mentored junior team members by sharing industry knowledge and best practices for exceptional customer service delivery.
- Implemented process improvements to enhance overall client services team performance and productivity.
Assistant Relationship Manager
Credit Suisse Bahamas Limited
07.2008 - 06.2018
- Maintained a high level of knowledge surrounding industry trends, competitor products, and regulatory changes to provide well-informed advice and support clients effectively.
- Completed thorough client assessments to ensure optimal product offerings tailored for their unique financial needs.
- Provided timely solutions to client inquiries, effectively resolving concerns and promoting long-term loyalty.
Banking Officer
Ansbacher Bahamas Limited
06.2000 - 05.2008
Trainer, Pension Administrator
Schlumberger Overseas Ltd, Bermuda
12.1999 - 06.2000
Pension Administrator
Ansbacher Bahamas Limited
03.1995 - 12.1999
Teller
Chase Manhattan/ Barclays Bank
08.1987 - 03.1995
Education
High School Diploma -
Staint Augustines College
Nassau, Bahamas06.1987
Skills
- Client Relationship Building
- Sales Support
- Marketing support
- Client Needs Assessment
- Compliance understanding
- Teamwork and Collaboration
Timeline
Client Services Officer/Jnr Relationship Manager
Deltec Bahamas Limited
06.2018 - 02.2024
Assistant Relationship Manager
Credit Suisse Bahamas Limited
07.2008 - 06.2018
Banking Officer
Ansbacher Bahamas Limited
06.2000 - 05.2008
Trainer, Pension Administrator
Schlumberger Overseas Ltd, Bermuda
12.1999 - 06.2000
Pension Administrator
Ansbacher Bahamas Limited
03.1995 - 12.1999
Teller
Chase Manhattan/ Barclays Bank
08.1987 - 03.1995
High School Diploma -
Staint Augustines College
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