Aisha Smith
Nassau
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Account Opening Officer/ Sales Administrator
Bank of The Bahamas
01.2016 - Current
- Opened all new accounts and managed relationships, issued ATM cards, introduced and referred bank products, provided customer service, responded to and executed client requests, prepared bank reference letters, prepared audit confirmations, rendered assistance to loan officers, filing , prepared manager cheques and maintain customers files.
- Streamlined account opening procedures by recommending efficient processes, resulting in reduced client wait times.
- Enhanced customer satisfaction with personalized support and effective communication during the account opening process.
- Collaborated closely with the sales team to identify potential clients for new account openings, contributing to business growth.
- Ensured compliance with regulatory requirements by meticulously reviewing documents and conducting thorough background checks on prospective clients.
- Provided training for newly hired Account Opening Officers, fostering a knowledgeable and capable workforce.
- Managed high volumes of client inquiries, offering prompt assistance on account-related issues and maintaining strong relationships.
- Developed comprehensive knowledge of bank products and services to effectively guide clients through the account selection process.
Administrative Assistant
Bahamas Orthodontic Center
01.2015 - 01.2016
- Answered incoming calls from patients, scheduled doctor visits, prepared bills, performed end-of-day balancing, handled credit card settlements
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Secretary
The Print Shop
01.2012 - 01.2013
- Answered incoming calls from clients, assisted with printing, grooming, and application of signs and banners, took orders for invoices, followed up with clients as necessary
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Supervisor
Public Domain Market Strategy and Research Firm
02.2010 - 05.2012
- Maintained attendance records, oversaw telephone operations for staff conducting surveys, ensured availability of tools and resources for staff, processed hours for staff salaries, prepared weekly timetable for staff shifts, interviewed and recommended staff for hiring, opened and locked up the office daily
Education
Hospitality & Tourism Management Skills -
College of the Bahamas
Nassau, Bahamas06.2010
High School Diploma -
Kingsway Academy
Nassau, Bahamas06.2009
Queen’s College
Nassau, Bahamas06.2003
Skills
- Business Development
- Strategic Planning
- Operations Management
- Process Improvement
- Business Administration
- Employee Motivation
- Time Management
- Multitasking
- Interpersonal Skills
- Organizational Skills
- Team building
- Professionalism
Skills Activities
- Extensive knowledge of Microsoft Office software including Microsoft Word, Excel, and Power Point
- Typing speed of 60 words per minute
- Excellent communicative skills (verbal & written)
- Excellent interpersonal skills
Awards
- Seven BJC’s including Math, Religious Education, Social Studies, English, Home Economics, General Science, and Spanish.
- Academic Achievement certificate received for Office Procedures.
- Academic Achievement certificate received for English Language.
- BGCSE’s- English Language, Food & Nutrition, Economics and Spanish.
- Anti-Money Laundering Certificate
References
- Fylden Russell - Commonwealth Brewery
- Rev. Terrance Morrison – Zion Baptist Church
- Pedro Burrows – Bank of the Bahamas
- Vanessa Seymour – Bank of the Bahamas
- Mrs. Cypreanna Winters – Department of Statistics
- Lamarque Drew- BAF Financial
Timeline
Account Opening Officer/ Sales Administrator
Bank of The Bahamas
01.2016 - Current
Administrative Assistant
Bahamas Orthodontic Center
01.2015 - 01.2016
Secretary
The Print Shop
01.2012 - 01.2013
Supervisor
Public Domain Market Strategy and Research Firm
02.2010 - 05.2012
Hospitality & Tourism Management Skills -
College of the Bahamas
High School Diploma -
Kingsway Academy
Queen’s College
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