Albrea Pennerman
Nassau,NP
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
14
14
years of professional experience
Work History
Store Manager
Johnbull Group Of Companies ( Starbucks)
08.2022 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Shift Supervisor
Johnbull Group Of Companies ( Starbucks)
01.2017 - 08.2022
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Barista
Johnbull Group Of Companies ( Starbucks)
10.2015 - 12.2016
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
Key Holder Supervisor
Johnbull Group Of Companies
03.2014 - 10.2015
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
Sales Associate
Johnbull Group Of Companies
03.2013 - 03.2014
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Cashier
Mia's Gourmet Pizzeria
01.2011 - 01.2013
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Adventure Guide
Kerzner International
11.2009 - 12.2010
- Developed positive relationships with clients by creating an inclusive, engaging environment during guided tours.
- Increased repeat business through outstanding customer service and attention to detail in planning memorable adventures.
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Demonstrated superior professionalism while interacting with customers and vendors.
Education
High School Diploma -
Government High School
Yellow Elder Gardens06.2009
Skills
- Personnel Development
- Team Development
- Operations Management
- Inventory Management
- Team Leadership
- Outstanding Communication Skills
- Team Leadership and Coaching
Timeline
Store Manager
Johnbull Group Of Companies ( Starbucks)
08.2022 - Current
Shift Supervisor
Johnbull Group Of Companies ( Starbucks)
01.2017 - 08.2022
Barista
Johnbull Group Of Companies ( Starbucks)
10.2015 - 12.2016
Key Holder Supervisor
Johnbull Group Of Companies
03.2014 - 10.2015
Sales Associate
Johnbull Group Of Companies
03.2013 - 03.2014
Cashier
Mia's Gourmet Pizzeria
01.2011 - 01.2013
Adventure Guide
Kerzner International
11.2009 - 12.2010
High School Diploma -
Government High School
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