Alesia Duncombe
Bahamas
Summary
Proven Office Manager with a track record of enhancing customer satisfaction and streamlining office operations at Neal Watson Dive Shop. Skilled in financial tracking and customer service, demonstrated by effectively managing budgets and resolving client inquiries. Excelled in organizational skills, contributing to a positive work environment and improved efficiency.
Overview
7
7
years of professional experience
Work History
Office Manager
Neal Watson Dive Shop
2024.03 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Greeter
Bimini Blue Adventures
2023.01 - Current
- Maintained up-to-date knowledge on policies, procedures, products, and services to provide accurate information to guests.
- Showcased exceptional multitasking abilities by simultaneously greeting incoming customers, directing them to appropriate departments and managing a consistent flow of traffic during busy periods.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain satisfaction levels.
Student Phonathon Caller
Averett University
2022.09 - 2022.10
- Enhanced donor engagement by utilizing strong listening skills and addressing concerns or questions thoroughly.
- Increased donor contributions by effectively communicating the importance of fundraising campaigns to prospective donors.
- Showcased excellent multitasking abilities while managing multiple phone lines, data entry tasks, and note-taking simultaneously during calling shifts.
- Created positive caller experiences by utilizing humor, empathy, and relatability when engaging with potential donors over the phone.
- Strengthened relationships with alumni by providing updates on university achievements and maintaining a positive, conversational tone.
- Met and exceeded call quotas through consistent and efficient call handling during phonathon sessions.
- Updated alumni information and keyed all contact details into database, maintaining high levels of accuracy and efficiency.
Cashier
Bahava Cafe
2019.06 - 2019.07
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restaurant Busser
Big Game Club
2017.06 - 2017.08
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Education
Bachelor’s - Art Education
Averett University
Danville, Virginia 05.2025
High School Diploma -
Gateway Christian Academy
Bimini, Bahamas06.2021
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Customer Relations
- Scheduling
- Inventory Control
- Financial Tracking
Timeline
Office Manager
Neal Watson Dive Shop
2024.03 - Current
Customer Greeter
Bimini Blue Adventures
2023.01 - Current
Student Phonathon Caller
Averett University
2022.09 - 2022.10
Cashier
Bahava Cafe
2019.06 - 2019.07
Restaurant Busser
Big Game Club
2017.06 - 2017.08
Bachelor’s - Art Education
Averett University
High School Diploma -
Gateway Christian Academy
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