Alessandro Frassine
Brescia
Summary
Corresponding Business Expert in Foreign Languages with a current degree in the field of Decorating and Interior Design.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
Manager
Duomo 2.0 SRL
04.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Waiter
VITA Srl
05.2022 - 04.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Promoted specials or upsold items to increase average check amount.
- Inspected dishes and utensils for cleanliness.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Bartender
Pub Infinity
09.2020 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Public Relations Member
Clara Buoncristiani PR Boutique Firm
10.2019 - 08.2021
- Established strong relationships with key media contacts, leading to increased visibility for clients.
- Communicated with media weekly to build relationships and optimize press coverage.
- Used various social media platforms for media and blogger outreach.
- Produced and distributed brochures, newsletters and press kits.
- Supported public relations managers with writing, researching and preparation of materials
- Conducted thorough research on industry trends to inform PR strategies and capitalize on emerging opportunities.
- Increased media coverage for clients through targeted press releases and media pitches.
- Analyzed the success of PR campaigns by tracking metrics such as reach, impressions, and engagement rates.
- Developed compelling content for various communication platforms, resulting in increased audience engagement.
AU PAIR
Childcare Provider
08.2017 - 08.2019
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Developed bilingual abilities in English through immersive conversation and activities.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Transported children safely to school, activities and appointments on time.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Developed creative activities to encourage physical, social and emotional growth.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Taught children to organize toys, wash hands, and share by leading by example.
- Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
- Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organizing play spaces.
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Provided reliable transportation to various appointments, activities, and outings while maintaining safety standards.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.
- Improved children''s language skills through engaging conversations and interactive language games.
- Participated actively in family events gatherings further integrating myself into their lives enhancing overall experience.
- Assisted with housework such as laundry and cooking.
- Implemented creative activities that stimulated child development in areas such as motor skills, cognitive abilities, and social interactions.
- Facilitated bedtime routines by reading stories, playing calming music or engaging in relaxation techniques promoting restful sleep for the children.
Purchasing Manager
Manenti Spa
12.2014 - 06.2017
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Developed strong rapport with vendors, fostering long-term partnerships beneficial to the company''s bottom line.
- Managing shipping papers, files to system and tracking of materials through Evolus Method Software
- Coordination of importation of merchandise via ocean and ferries, including customs clearance of material
Call Center Operator
Accenture
01.2013 - 11.2014
- Accurate management and documentation of incoming calls through designated software.
- Responsible for updating the system and training Area Managers regarding the designated platform use.
- Handled complaints efficiently and quickly.
- Assisted customers by answering questions and responding to inquiries.
- Responsible for training new candidates regarding company policies in order to ensure a high level service.
- Responsible for overseeing new changes made to the system.
Sales Assistant
PittaRosso
05.2012 - 11.2012
- Responsible for customer service through all stages of the sale, from in-store reception to checkout payment
- Sales assistance through suggesting products appropriate to each customer's requirements and answering specific questions regarding pricing and availability
- Excellent use of knowledge of products for sale in order to provide the best assistance at the sales stage and peaceful resolution of complaints about products supplied
- Encouraged customer relationships in order to further expand customer base and strengthen loyalty to the store
- Achieved and consistently exceeded revenue goals with proactive and personalized suggestions of accessories and related items
- Address customer inquiries and concerns to facilitate decision making and minimize anxiety hesitation
- Replenish shelves with current merchandise in enticing displays to promote sales
Education
Diploma di Perito Aziendale Corrispondente in Lingue Estere -
Istituto Tecnico Linguistico ASTOLFO LUNARDI
Skills
- Confident, decisive and ambitious Very friendly and adept at adapting to any situation and place
- Fluent in English, conversational in Spanish and French
- Excellent front desk and public relations skills
- Organizational and management skills
- Leadership and management, skills acquired through years of experience as a business manager and perfected through experience abroad
- Organization and flexibility, skills honed during the two years in close contact with people with different needs and weekly schedules
- Creativity, practicality, reliability, determination and accuracy
- Fast and efficient problem solving, even in high-stress situations
- Public relations and professional networking skills
- Domestic and international account management
Languages
- Spoken languages: Italian, English, French and Spanish.
- Certifications: PET (88/100), DELF (90/100), DELE (87/100), TOEFL (96/120)
Languages
Inglese
Avanzato
C1
Francese
Intermedio superiore
B2
Spagnolo
Intermedio superiore
B2
Italiano
Bilingual or Proficient (C2)
Hobbies and Interests
After a year and a bit more of swimming, I have been practicing martial arts for 15 years, since the age of 6. After this “martial” chapter, I devoted myself to mind and body care, practicing yoga and attending the gym regularly, with the addition of boxing for the past few years. I am the frontman of a band, love to listen to music on a daily basis and love musicals. In my spare time I tutor English and Spanish.
Disclaimer
Autorizzo il trattamento dei miei dati personali, ai sensi del D. lgs. 196 del 30 giugno 2003
Timeline
Manager
Duomo 2.0 SRL
04.2023 - Current
Waiter
VITA Srl
05.2022 - 04.2023
Bartender
Pub Infinity
09.2020 - 01.2022
Public Relations Member
Clara Buoncristiani PR Boutique Firm
10.2019 - 08.2021
AU PAIR
Childcare Provider
08.2017 - 08.2019
Purchasing Manager
Manenti Spa
12.2014 - 06.2017
Call Center Operator
Accenture
01.2013 - 11.2014
Sales Assistant
PittaRosso
05.2012 - 11.2012
Diploma di Perito Aziendale Corrispondente in Lingue Estere -
Istituto Tecnico Linguistico ASTOLFO LUNARDI
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