Alexander Moss
Eleuthera,Bahamas
Summary
Adept at enhancing office operations and customer satisfaction, my tenure at CIBC FirstCaribbean International Bank honed my rapid data entry skills and professionalism. Expert in information security and managing high-stress situations, I consistently improved fiscal management and resolved conflicts, demonstrating a strong work ethic and attention to detail along with part-time experience working as a Security Guard
Overview
5
5
years of professional experience
Work History
Clerk
Department of Local Government
2023.06 - Current
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
Customer Service Representative
CIBC FirstCaribbean International Bank
2020.01 - 2023.06
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Education
Associate of Science - Computer System Management
Bahamas Institution of Business & Technology
Freeport, Grand Bahama06.2017
High School Diploma -
St. Georges High School
Freeport, Grand Bahama06.2012
Skills
- Professionalism and Courtesy
- Strong Work Ethic
- Network Management
- Attention to Detail
- Critical Thinking
- Wireless Networking
- Information Security
- Banking
- Goal-oriented focus
- Security audits
- Rapid data entry skills
- Electronic Surveillance Systems
Timeline
Clerk
Department of Local Government
2023.06 - Current
Customer Service Representative
CIBC FirstCaribbean International Bank
2020.01 - 2023.06
Associate of Science - Computer System Management
Bahamas Institution of Business & Technology
High School Diploma -
St. Georges High School
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