ALEXANDRA CELESTIN
Nassau,0000
Summary
Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
SENIOR HUMAN RESOURCES MANAGER
THE POINTE COMPLEX (Margaritaville, One Particular Harbour & British Colonial)
01.2004 - Current
- Direct and supervise Human Resources staff
- Prepare and maintain Human Resources budget
- Set up, approve, and maintain all wage and salary programs, including performance evaluations
- Update and submit required reports in a timely manner
- Recommend and/or approve all Associate transitions, i.e
- New hire, transfer, promotion, etc
- Assist in creating a positive team-oriented environment which focuses on the guest, through Associate development and motivation
- Develop managers for future advancement
- Established a training program within the HR department to ensure cross-functional skills development, resulting in a better utilization of employees by20%
- Constructed a robust applicant tracking system that improved the candidate selection process by40% in the past year
- Implemented new initiatives to improve employee collaboration and engagement initiatives, resulting in greater employee satisfaction and more productive work environments
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Managed complex HR projects, leading to increased organizational effectiveness and collaboration.
- Mentored junior HR professionals on best practices within the field, contributing to their professional development journey as future leaders in the industry.
- Facilitated open forums between employees and management to foster trust-building dialogue and promote transparency.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Developed customized training modules to address skill gaps and improve workforce capabilities.
- Structured compensation and benefits according to market conditions and budget demands.
- Ensured compliance with employment laws, mitigating potential risks to the organization.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Liaised between multiple business divisions to improve communications.
HUMAN RESOURCES MANAGER
BRITISH COLONIAL NASSAU HOTEL
01.2023 - 01.2024
- Sourcing 200 plus employees and attracting top talent for the reopening of British Colonial
- Launch and Implemented the HRIS System UKG Pro and Workforce Management in September 2023
- Creating performance metrics with various departments
- Created & Designed Job Descriptions and HR Forms
- Provide guidance and interpretation on HR policies and standards
- Develop contracts for new hires, transfers and promotions
- Establish a recruitment and onboarding process
- Created and fostered a positive company culture
- Develop a proper procedure for grievances, disciplinary and conflict resolution issues
- Wrote the employee handbook for The Pointe Complex
- Implementation of diverse and Inclusive Initiatives
- Managed compensation and benefits for all employees
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Distributed employee engagement surveys to identify areas of improvement.
- Devised hiring and recruitment policies for three employee company.
HUMAN RESOURCES BUSINESS PARTNER
ROYAL CARIBBEAN CRUISE LINE
07.2022 - 09.2023
- Provide guidance and interpretation on HR policies and standards
- Develop contracts for new hires, transfers and promotions
- Improve work relationships between fellow employees and management by working closely to build morale and motivation
- Monitor and evaluate the success of training programs and ensure that training program goals are met
- Conduct meetings with business units weekly
- Provide HR guidance to management teams in business units when appropriate
- Monitored performance on a day-to-day basis to line management through coaching, disciplinary actions, counseling and career development
- Analyzed the trends and metrics with the business partnership to develop HR policies that obtain solutions and develop motivating programs and policies
- Evaluated business units to identify training needs and individual coaching needs
- Analyzed business infrastructure and provided guidance and input on unit restructuring, employee development, workplace planning and succession planning
- Managed and organized all internal hiring processes from start-to-finish - recruiting candidates, assessing resumes, interviewing, hiring, and selection process
- Plan, Implement and Managed engagement activities, recognition events with proper documentation and ensure representation from all divisions within the committee structure
- Liaise between the legal and HR teams to support foreign national employees while administering immigration and transfer procedures
- Update and advise on the immigration policy to ensure compliance with changing regulations
- Prepare weekly and monthly immigration reports and ensure the accuracy of reporting on visa expiration, payment disbursements, any reimbursements, and cost expense reporting
- Manage relationships with local Immigration department, company messenger and expatriates
- Implemented an annual woman and men empowerment program
- Implement a financial and health fair
HUMAN RESOURCES BUSINESS SPECIALIST
ROYAL CARIBBEAN GROUP
09.2021 - 07.2022
- Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments
- Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings
- Implements new employee recognition programs
- Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development
- Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff
- Attends and participates in employee disciplinary meetings, terminations, and investigations
- Maintains compliance with local employment laws and regulations and recommended best practices; reviews policies and practices to maintain compliance
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
- Overseer’s the scheduling, assignments, and daily workflow of the Human Resources Administrator in the department
- Assist with constructive and timely performance evaluations
HR COORDINATOR Promoted to HUMAN RESOURCES GENERALIST
Sysco Bahamas Food Services
01.2018 - 01.2020
- Largest wholesale food distributor in The Bahamas selling 10,000+ products worldwide to more than 650,000 customer locations
- Manage HR policies, procedures, and goals for 350+ associates across approximately 325 distribution facilities
- Build relationships within the local community to source referrals for potential hires, recruit utilizing newly implemented Workday to maintain candidate records reducing recruitment cost by $40,000; conduct interviews based on company and sales needs including medical screenings, reference checks, and background checks
- Develop compensation plans based on market trends and analysis
- Train and educate 200 new staff weekly including cutting down new hire onboarding/orientation to 2 days with the development of comprehensive training materials
- Assist new employees with benefit enrollment options, explaining insurance, pension, and profit-sharing options and answering any inquiries
- Constructed and launched a quarterly newsletter, safety programs, wellness program, and a yearly cultural week to keep employees engaged and motivated which increased satisfaction and retention by 60%
- Designed an excel spreadsheet to evaluate KPI metrics every quarter, ultimately reducing the average time to hire from 90 days to 30 days; collaborated with department managers to facilitate performance improvement plans as needed
- Developed and implemented safety initiatives to reduce injuries in the workplace
- Conducted Occupational Safety and Health inspections on multi-Use facilities to identify and mitigate hazards to operations
- Provides the Safety Manager with administrative support as it relates to safety programs and initiatives and prepares related reports as needed
- OSHA reporting
- Support HRBP to drive an inclusive and diverse culture
- Support other assigned functions
- Enhanced employee onboarding process by coordinating training sessions.
- Supported recruitment efforts for effective talent acquisition.
Statement Clerk/ Data Processors
COMMONWEALTH BANK LIMITED – Nassau, Bahamas
01.2016 - 01.2018
- Managed the tasks of gathering and organizing information before entering it into the database
- Performed the tasks of entering all data into the system of the organization
- Managed other administrative tasks like filing, sorting mail and answering telephone calls
- Performs the responsibilities of processing informational data and forward the same for approval to the concerned person
- Processing of Payroll for Companies
- Mail out customers Business statement along with copies of their cheque images
Senior Teller
SCOTIABANK LIMITED- Nassau, Bahamas
01.2014 - 01.2016
- Cash checks after ensuring that signature is valid
- Ensure that the cash drawer is always balanced and maintained
- Cross sell bank’s products
- Stamp receipts and verify that the customer is who he or she claims to be
- Compare signatures, photos, and ID to verify customers
- Introduced the first Advisory Council to the institution, comprised of local hospitality and tourism professionals
Office Manager
Voyage Travel Services— Nassau, Bahamas
01.2013 - 01.2014
- Provided onsite training
- Monitored multiple databases to keep track of all company inventories
- Organized and coded all documents related to due diligence for acquisitions
- Oversaw all aspects of office administration
Administrative Asst.
Voyage Travel Services— Nassau, Bahamas
01.2012 - 01.2013
- Provided onsite training
- Monitored multiple databases to keep track of all company inventories
- Organized and coded all documents related to due diligence for acquisitions
- Oversaw all aspects of office administration
Cashier
Geneva Brass Seafood-Nassau Bahamas
01.2010 - 01.2012
- Payroll
- Manning the cash register and handling cash transactions with customers
- Scanning goods and collecting payments
- Issuing receipts, refunds, change or tickets
Education
MSc - Business Management (HRM)
EDINBURGH NAPIER UNIVERSITY
Edinburgh, England01.2020
Bachelor of Arts - Administration and Management
SOJOURNER –DOUGLASS COLLEGE
Baltimore, Maryland 01.2015
Certificate - Ms Office End User
Synergy Bahamas
Nassau, The Bahamas 01.2012
Skills
- Bilingual
- Microsoft Suite Office
- Employee Relations
- HR Programs
- Diversity and Inclusion
- Onboarding/Orientation
- Time Management
- Benefits Administration
- HRIS Technology
- Performance Management
- HR Policies and Procedures
- Training & Development
- Employment Law
- Process Improvement
- HR policies and procedures
- HR analytics
HUMAN RESOURCES EXECUTIVE
- Extensive Background in HR specialist and generalist dealing, including experience in employee recruitment, selection and retention, staff development and training, mediation, conflict, resolution, benefits and compensation, HR Records management, HR policies development and labour compliance.
- Demonstrated success in negotiating win-win comprise, labour hearing and industrial tribunal experience, developing teambuilding programs, and writing personnel manuals, corporate, policies, job description and management reports.
Affiliations
- Kappa Delta Sigma, Sigma Gamma Rho Inc. Chapter President 2018-2020 Recording Secretary 2016-2018
- Sojourner Douglass College Alumni Vice President 2015
- Junior Achievement Alumni Associations Junior Achievement Advisor -2015-2016
- National Pan-Hellenic Council Treasurer 2018-2020
- Bahamas Society of Human Resources Management/ SHRM Member
Certification
- Certificate in Ms Office End User-2012
- Certificate in Technology Specialist-2012
- Certificate in PC Building and Repair-2012
Timeline
HUMAN RESOURCES MANAGER
BRITISH COLONIAL NASSAU HOTEL
01.2023 - 01.2024
HUMAN RESOURCES BUSINESS PARTNER
ROYAL CARIBBEAN CRUISE LINE
07.2022 - 09.2023
HUMAN RESOURCES BUSINESS SPECIALIST
ROYAL CARIBBEAN GROUP
09.2021 - 07.2022
HR COORDINATOR Promoted to HUMAN RESOURCES GENERALIST
Sysco Bahamas Food Services
01.2018 - 01.2020
Statement Clerk/ Data Processors
COMMONWEALTH BANK LIMITED – Nassau, Bahamas
01.2016 - 01.2018
Senior Teller
SCOTIABANK LIMITED- Nassau, Bahamas
01.2014 - 01.2016
Office Manager
Voyage Travel Services— Nassau, Bahamas
01.2013 - 01.2014
Administrative Asst.
Voyage Travel Services— Nassau, Bahamas
01.2012 - 01.2013
Cashier
Geneva Brass Seafood-Nassau Bahamas
01.2010 - 01.2012
SENIOR HUMAN RESOURCES MANAGER
THE POINTE COMPLEX (Margaritaville, One Particular Harbour & British Colonial)
01.2004 - Current
- Certificate in Ms Office End User-2012
- Certificate in Technology Specialist-2012
- Certificate in PC Building and Repair-2012
MSc - Business Management (HRM)
EDINBURGH NAPIER UNIVERSITY
Bachelor of Arts - Administration and Management
SOJOURNER –DOUGLASS COLLEGE
Certificate - Ms Office End User
Synergy Bahamas
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