Alexis P. Forbes
Nassau,Bahamas
Summary
Results-driven management and customer service professional with over 15 years of experience in operations, hospitality, retail, customer relations, and team leadership. Proven ability to manage staff, improve operational efficiency, deliver exceptional customer experiences, and maintain high-performance standards.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Bahamas Power and Light (BPL)
12.2025 - Current
- Provide customer support and resolve service inquiries.
- Maintain customer satisfaction through effective communication.
- Process customer requests and transactions accurately.
Owner & Operator
Garnish by Lex Catering
01.2018 - Current
- Provide catering services for weddings, corporate events, private functions, and social gatherings.
Duty Manager
Island Luck / Ultra Games
07.2019 - 08.2023
- Managed daily operations and regulatory compliance.
- Supervised and mentored staff.
- Resolved escalated customer concerns and improved productivity.
Manager / Administrator
E.R. Supreme Janitorial Services & Supreme Expendables Variety Store
07.2017 - 07.2020
- Managed operations, inventory, and staff scheduling.
- Handled cash reconciliation and customer relations.
- Ensured service quality and operational consistency.
Restaurant Manager
Balduccino Gourmet & Fine Foods
01.2011 - 09.2016
- Led restaurant operations and staff development.
- Maintained food safety and sanitation standards.
- Implemented productivity improvements and managed forecasting.
Hostess | Cook | Barista
Balmoral Island
01.2006 - 01.2010
- Provided exceptional guest service.
- Prepared food and beverages.
- Supported memorable customer experiences.
Education
Associate Degree - Business Administration
BIBT
Certificate - Introduction to Human Resources Management
BIBT
Office Assistant Certificate -
BTVI
Skills
- Leadership & Team Development
- Operations Management
- Customer Service Excellence
- Staff Training & Mentorship
- Inventory Management
- Conflict Resolution
- Cash Handling
- Scheduling
- Microsoft Office
- POS Systems
- Communication
- Time Management
Entrepreneurial Experience
Garnish by Lex Catering, Owner & Operator, 01/01/18, Present, Provide catering services for weddings, corporate events, private functions, and social gatherings.
Timeline
Customer Service Representative
Bahamas Power and Light (BPL)
12.2025 - Current
Duty Manager
Island Luck / Ultra Games
07.2019 - 08.2023
Owner & Operator
Garnish by Lex Catering
01.2018 - Current
Manager / Administrator
E.R. Supreme Janitorial Services & Supreme Expendables Variety Store
07.2017 - 07.2020
Restaurant Manager
Balduccino Gourmet & Fine Foods
01.2011 - 09.2016
Hostess | Cook | Barista
Balmoral Island
01.2006 - 01.2010
Associate Degree - Business Administration
BIBT
Certificate - Introduction to Human Resources Management
BIBT
Office Assistant Certificate -
BTVI