Alicia McPhee
Nassau,NP
Summary
Adept at fostering customer loyalty and resolving complaints, my tenure at American Airlines showcased my exceptional customer service and problem resolution skills. With a knack for empathetic communication, I consistently managed escalations, ensuring brand integrity through meticulous attention to detail and a positive, results-driven approach.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Polite, professional and successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Agent
American Airlines
03.2014 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
High School Diploma -
R.M BAILEY SECONDARY SCHOOL
NASSAU06.2004
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Customer Complaint Resolution
- Customer Relations
- Empathetic and genuine
- Complaint Handling
Certification
* Effective communication, Customer Service and Suggestive Selling.
Timeline
Customer Service Agent
American Airlines
03.2014 - Current
High School Diploma -
R.M BAILEY SECONDARY SCHOOL
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