Amanda Campbell
Nassau,Bahamas
Summary
Self-motivated Office Supervisor brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
20
20
years of professional experience
Work History
Office Supervisor
Bahaprintz
04.2023 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Updated reports, managed accounts, and generated reports for company database.
- Standardized office structures and processes to promote collaboration and increased performance.
- Prepared agendas and took notes at meetings to archive proceedings.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Created, maintained and updated filing systems for paper and electronic documents.
- Reported to senior management on organizational performance and progress toward goals.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained computer and physical filing systems.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Administrator- Client Services
BAF Financial & Insurance (Bahamas) Ltd.
12.2018 - 03.2020
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Entered and maintained departmental records in company database.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Coordinated client meetings and enrollment exercises on quarterly basis or earlier if needed.
- Assisted agents/brokers on client matters.
- Arranged and participated in group renewal exercises and arranged conducted many client renewal meetings.
- Serviced existing groups and provided presentations and renewal packages during renewal periods.
- Assisted with key projects as assigned by management.
- Provided monthly reports regarding client servicing.
- Organized member sessions and health fairs as requested by group administrators or by management.
- Orchestrated attendance and participation in external health fairs and expos by invitation from other facilities or companies.
Administrator
BAF Financial & Insurance (Bahamas) Ltd.
06.2018 - 12.2018
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Received Group Health enrollment applications for vetting, processing and creating member packs to be distributed to approved applicants.
- Liaised with Administrators from each respective Group to assist with termination of coverage, addition of dependents and changes regarding the policy per the clients' request.
- Assisted with any Group Health query and project.
- Responded to requests for Pre-Certification forms from providers for processing and approval of benefits for local and international coverage.
- Prepared pre-certification and verification for individual and group health insured.
- After hours verification team member; provided twenty-four hour verification (seven days each month).
- Completed Monthly Reports for managerial purposes.
- Processed Group premium payment cheques.
- Provided complete office support for Health and Employee Benefits (H.E.B) Department .
- Performed all duties as requested and assigned; always going above and beyond all duties.
Customer Service Representative
BAF Financial & Insurance (Bahamas) Ltd.
02.2018 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service team members within the department.
- Assisted customers via telephone with requests, concerns, complaints and/or specific needs as it relates to MedSafe and Group Health products.
- Received, screen and log all applications for MedSafe and Group to ensure accuracy.
- Assisted in submitting completed applications/enrolment forms to the Underwriters for approval .
- Keyed in all screened and completed MedSafe applications in IGAS software system, and Group applications in HTH software system.
- Prepared MedSafe and Group member packages for all approved applications ▪ Received all claims for MedSafe and Group Health, log and forward to Claims Pre-Adjudicator for processing.
- Created and maintain MedSafe and Group Health policy files.
- Assisted providers (I.e. clinics, hospitals and doctor's office representatives) with verification of benefits for insured. Assisted with planning and execution of customer service initiatives.
- Assisted with Key Projects as assigned by Management.
- Conducted weekly inventory of department's supplies area.
- Ensured area is fully stocked and tidy at all times.
- Ordered supplies on a monthly basis.
- Received department's incoming mail, log, sort and distribute as appropriate .
- Assisted with verification of benefits.
- Performed all duties as requested and assigned; always went above and beyond all duties.
Accounts Clerk
The National Reconstruction and Recovery Unit (NEMA)
10.2016 - 08.2017
- Completed general clerical duties.
- Liaised with Family Island Administrators on financial queries while creating reports to reflect use of funds and outstanding payments.
- Filed financial correspondences.
- Assisted with Human Resource matters by recording absent, sick and vacation days of staff .
- Was responsible for travel arrangements, accommodations and transport for the Director of NEMA, Minister of Labour and other prominent members of staff to the Family Islands as they carried out monthly inspections of the islands.
- Established a computerized logging system for the Hurricane Matthew Letter of Intent (LOI) distribution and collection for home repairs. This system was later used by then Director Melanie Roach.
- Collected Letter of Intent (LOI ) from contractors, ensuring all pertinent information was attached.
- Logged contractor and home owner information for a smoother process.
- Contacted contractors and homeowners for updates on construction progress.
- Assisted with the disbursement and record keeping of checks for repairs and reconstruction by contractors.
- Ensured the business licensing system was kept alphabetized and updated.
- Compiled reports and other duties for the Head Engineer and the Technical Director upon their personal request .
- Assisted contractors and homeowners with queries and concerns regarding their projects, providing clear,sound and effective resolutions.
- Liaised with Zone Coordinators on recovering documents and information to complete the construction of homes.
Bank Teller
Scotiabank (Bahamas) Limited
08.2015 - 05.2016
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Turned in excess cash to maintain drawer security.
- Sold and cross-sold bank products to new and existing customers.
- Assisted the Manager for quite a period of time with supervisory duties and task until supervisors were implemented.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Customer Service Representative
Bahamas Telecommunications Company (BTC)
12.2007 - 08.2011
- Assisted customers with new and current landline, cellular and internet services .
- Promoted new and existing products.
- Maintained/updated records for the department.
- Assisted with department projects.
- Resolved many client issues that were in imperative to the company; assigned directly from the General Manager.
- Assisted with the day to day management of the store/ department.
- Assisted other customer service representatives with disgruntle customers.
- Was a star "Universal Agent", skillfully and successfully completed all services: landline, cellular and internet.
- Assisted management with leadership support while temporarily acting in the capacity of a supervisor.
- Provided training on products and new services to Team Members.
- Prepared weekly and monthly reports for Manager. This reports consisted of 23 employees reports.
- Was a go-to/resource person for resolution of work related issues.
- Provided exemplary leadership skills and team-work to colleagues.
- Worked very well and required no supervision as I was very knowledgeable of the work.
Administrative Assistant
UBS (Bahamas) Ltd.
06.2003 - 09.2005
- Executed record filing system to improve document organization and management.
- Assisted with departmental projects as assigned .
- Maintained clients’ records.
- Pertinent part of establishing state-of-art filing system .
- Was a strong member of the over-time team that was a crucial part of success of filing system .
- Assisted with day to day operations.
- Took great instruction regarding any task assigned, resulting in successful completion.
Education
Associate, Life Management Institute (ALMI) - Insurance
Life Office Management
Online12.2018
Associate, Customer Service (ACS) - Insurance
Life Office Management Association
Online12.2018
Insurance Fundamentals Level 1 FLMI Certification - Insurance
Life Office Management Association
Online12.2018
Supervisory Management Certification - Management
University of The West Indies
Thompson Blvd., Nassau, Bahamas07.2014
Skills
- Resolutions driven
- Great team supporter
- Staff Supervision
- Written Communication
- Business Administration
- Documentation
- Scheduling
- Customer Inquiries
- Excellent Multitasking Abilities
- Employee Management
- Status Updates
- Customer Service Management
- Service Quality
- Organizational Skills
- Reading Comprehension
- Organization and Planning
- Compliance Requirements
- Employee Relationships
Timeline
Office Supervisor
Bahaprintz
04.2023 - Current
Administrator- Client Services
BAF Financial & Insurance (Bahamas) Ltd.
12.2018 - 03.2020
Administrator
BAF Financial & Insurance (Bahamas) Ltd.
06.2018 - 12.2018
Customer Service Representative
BAF Financial & Insurance (Bahamas) Ltd.
02.2018 - 06.2018
Accounts Clerk
The National Reconstruction and Recovery Unit (NEMA)
10.2016 - 08.2017
Bank Teller
Scotiabank (Bahamas) Limited
08.2015 - 05.2016
Customer Service Representative
Bahamas Telecommunications Company (BTC)
12.2007 - 08.2011
Administrative Assistant
UBS (Bahamas) Ltd.
06.2003 - 09.2005
Associate, Life Management Institute (ALMI) - Insurance
Life Office Management
Associate, Customer Service (ACS) - Insurance
Life Office Management Association
Insurance Fundamentals Level 1 FLMI Certification - Insurance
Life Office Management Association
Supervisory Management Certification - Management
University of The West Indies
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