Amanda Henkis
Bahamas,N
Summary
Diligent and resourceful professional with a strong background in administration and proven communication skills. Experienced in efficiently managing diverse tasks while maintaining a focus on quality and detail. Eager to embrace new challenges in a dynamic environment that fosters growth and allows for the application of existing skills. Committed to positively contributing to team objectives and enhancing operational effectiveness.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Professional Fundraiser
Helix Marketing
London, UK
04.2024 - 09.2025
- Facilitated team meetings and training sessions to foster a collaborative working environment and enhance team performance.
- Adhered to legal and ethical fundraising practices, maintaining trust and integrity in all activities.
- Cultivated relationships with major donors, resulting in increased long-term support.
- Trained and mentored junior staff on best practices in donor relations and solicitation.
Sales Advisor
Rituals
Bicester Village, United Kingdom
01.2023 - 01.2024
- Support the Store Manager in achieving set KPI's and sales budget.
- Aim to create and maintain fans!
- Create a retail environment that is innovative, unique and customer friendly.
- Carry out Brand Activation duties in bringing the Rituals brand to life by driving consumer action through unique interactions and experiences.
Medical Underwriter
Cayman First Insurance Limited
Grand Cayman
01.2014 - 01.2020
- Preserve submission information for new business and contract renewals, while analyzing and collecting required analysis documents as needed. Pursue required outstanding information, while acquiring more additional information from broker/direct client.
- Deliver necessary documents to broker and discuss renewal process by collecting risk documents and issue renewal letters.
- Conserve up-to-date information in underwriting systems and risk files, support in gathering medical evidence and submitting requests after identifying specific cases. Deliver provisional health insurance quotes for various groups based on quote census.
- References upon request
Patient Account Coordinator
Chrissie Tomlinson Memorial Hospital
Grand Cayman
01.2012 - 01.2014
- Posted patient's payment, produce patient statements, and ensured patient insurance eligibility or benefits.
- Developed and preserved budget plans, oversaw required deposits, and ensured payments were made according to hospital's policy.
- Managed accounts receivable inquiries, resolving discrepancies to enhance patient satisfaction.
- Reviewed charts for incorrect income verification process, responded to client queries through email and telephone calls, while assisting business office manager in executing new billing system. Gained vast experience in ICD codes, public dealing.
- Collaborated with clinical staff to maintain accurate patient records and billing information.
Accounting Assistant/Customer Service Representative
Atlantis Submarines (Cayman) Ltd
Grand Cayman
01.2007 - 01.2009
- Oversaw and managed accounts receivable/accounts payable to maintain records and supervised sales audit to ensure compliance with business policies.
- Performed various tasks such as human resources, customer service, and any other task assigned.
Education
PGCert - Business Administration
University of Cumbria
Ambleside, United Kingdom2024
Business Communications -
Barbados Institute of Management & Productivity
Barbados01-2010
Supervisory Management -
Barbados Institute of Management & Productivity
Barbados01-2009
Quantitative Managerial Decision Making -
Barbados Institute of Management & Productivity
Barbados01-2009
Skills
- Willingness to learn
- Ethical compliance
- Customer experience
- Communication skills
- Active listening
- Time management
Certification
- Managed Healthcare Professional (MHP) 12/2018
- Professional, Academy for Healthcare Management (PAHM) 12/2018
- Healthcare Customer Service Associate (HCSA) 12/2017
- Health Insurance Associates (HIA) 12/2017
Timeline
Professional Fundraiser
Helix Marketing
04.2024 - 09.2025
Sales Advisor
Rituals
01.2023 - 01.2024
Medical Underwriter
Cayman First Insurance Limited
01.2014 - 01.2020
Patient Account Coordinator
Chrissie Tomlinson Memorial Hospital
01.2012 - 01.2014
Accounting Assistant/Customer Service Representative
Atlantis Submarines (Cayman) Ltd
01.2007 - 01.2009
Business Communications -
Barbados Institute of Management & Productivity
Supervisory Management -
Barbados Institute of Management & Productivity
Quantitative Managerial Decision Making -
Barbados Institute of Management & Productivity
PGCert - Business Administration
University of Cumbria