Anastacia Davis
Nassau
Summary
Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.
Overview
18
18
years of professional experience
3
3
Certification
Work History
Claims Supervisor
Colina Insurance
03.2018 - Current
- Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
- Coordinated resources efficiently during high-volume periods, ensuring seamless operations without compromising service levels.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
Team Leader
Colina Insurance
12.2017 - 03.2018
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
Master of Science - Corporate Finance
University of Liverpool
London12.2013
Bachelor of Arts - Finance
Omega College
200906.2009
Skills
- Time Management
- Strategic Planning
- Change Management
- Performance Monitoring
- Attention to Detail
- Claims Analysis
Certification
- CPC- Certified Professional Coder
- FLMI-Fellow, Life Management Institute
- ALMI- The Associate, Life Management Institute
- ARA - Associate, Reinsurance Administration
- Microsoft Excel- Advanced Training
Affiliations
- Life Office Management Association (LOMA)
- AHIP
- AAPC
Timeline
Claims Supervisor
Colina Insurance
03.2018 - Current
Team Leader
Colina Insurance
12.2017 - 03.2018
Master of Science - Corporate Finance
University of Liverpool
Bachelor of Arts - Finance
Omega College
- CPC- Certified Professional Coder
- FLMI-Fellow, Life Management Institute
- ALMI- The Associate, Life Management Institute
- ARA - Associate, Reinsurance Administration
- Microsoft Excel- Advanced Training
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