Summary
Overview
Work History
Education
Skills
Timeline
Playing/Modding Retro Video Games
Playing/Modifying Retro Video Games
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Andrew M. Brathwaite

Freeport

Summary

Dynamic customer service professional with a proven track record at Scotiabank (Bahamas) Ltd., excelling in complaint handling and data entry. Recognized for enhancing transaction accuracy and training staff, while fostering teamwork and effective communication. Adept at ATM maintenance, ensuring operational efficiency and customer satisfaction through proactive problem-solving.

Overview

15
15
years of professional experience

Work History

Customer Service Officer

Scotiabank (Bahamas) Ltd.
04.2016 - Current
  • Delivered exceptional customer service, resolving inquiries efficiently and effectively.
  • Managed customer accounts, ensuring accuracy in transactions and data entry.
  • Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
  • Trained new staff on operational procedures and systems to ensure consistent service quality.
  • Processed high volumes of remittance transactions, ensuring accuracy and compliance with regulatory standards.
  • Trained junior clerks on remittance procedures and system usage to enhance team performance and knowledge sharing.
  • Implemented best practices for data entry, reducing errors and improving overall transaction turnaround times.
  • Reduced errors in data entry and improved accuracy with thorough verification of remittance information.
  • Managed cash replenishment and maintenance of ATMs to ensure optimal functionality.
  • Conducted regular inspections and troubleshooting of ATM equipment to enhance reliability.
  • Coordinated with vendors for timely repairs and service schedules, minimizing downtime.
  • Trained junior staff on ATM operations, safety protocols, and best practices.
  • Monitored transaction reports for discrepancies, ensuring accuracy in financial reporting.
  • Conducted routine maintenance checks to prevent equipment downtime and enhance reliability.
  • Conducted routine maintenance on various ATM models, enhancing reliability and performance.

Cellar Operator

The Bahamian Brewery
08.2010 - 08.2015
  • Operated fermentation tanks, ensuring optimal yeast performance and product quality.
  • Monitored brewing process parameters, adjusting as necessary to maintain consistency.
  • Conducted routine maintenance on brewing equipment, minimizing downtime and enhancing efficiency.
  • Collaborated with production team to streamline operations and improve workflow processes.
  • Trained new employees on safety protocols and operational procedures to ensure compliance.
  • Operated brewing equipment to ensure quality and consistency in production processes.
  • Collaborated with the brewing team to optimize fermentation schedules, resulting in better product consistency.
  • Kept work areas clean, neat and organized to promote safety, productivity and team success.
  • Cleaned and sterilized factory processing containers and work areas to keep foods safe.

Education

High School Diploma -

Bishop Michael Eldon High School
Freeport, Grand Bahama, The Bahamas
06-2009

Skills

  • Customer support
  • Complaint handling
  • Data entry
  • Customer focus
  • Documentation and reporting
  • Diagnostic skills
  • ATM maintenance
  • Cash handling expertise
  • Security awareness
  • Teamwork
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Effective communication
  • Adaptability and flexibility
  • Hardware troubleshooting

Timeline

Customer Service Officer

Scotiabank (Bahamas) Ltd.
04.2016 - Current

Cellar Operator

The Bahamian Brewery
08.2010 - 08.2015

High School Diploma -

Bishop Michael Eldon High School

Playing/Modding Retro Video Games

Enthusiast of retro video games with hands-on experience in game emulation, customization, and modding classic game titles." "Passionate about retro gaming and ROM modification, with a focus on restoring and enhancing legacy titles."

Playing/Modifying Retro Video Games

Enthusiast of retro video games with hands-on experience in game emulation, customization, and modding classic game titles. Passionate about retro gaming and ROM modification, with a focus on restoring and enhancing legacy titles.

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Andrew M. Brathwaite