Angel Darling
Nassau,
Summary
Enthusiastic and committed professional with a diverse background encompassing customer service, minimum operational management, and hospitality roles. Skilled in adapting to both diverse and fast-paced environments. All while dedicated to providing high-quality customer service interactions. Brings a unique combination of technical and interpersonal skills. Ideal for roles requiring efficiency, quick thinking, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Tour Specialist Agent
Sandals Emerald Bay
Exuma
03.2024 - 08.2024
- Provided personalized Concierge services: Enhanced guest experience by offering tailored recommendations and addressing inquiries with professionalism
- Managed customer relations and communication: Resolved issues, handled email and phone inquiries efficiently, and ensured high satisfaction levels
- Coordinated and dispatched tours: Booked and organized a variety of tours to meet guest preferences, ensuring timely and accurate arrangements
System Operator
The Original Canopy Tours
Berry Islands
03.2023 - 02.2024
- Adhered to health and safety guidelines during tour demonstrations
- Performed equipment installation, troubleshooting, maintenance and repair
- Prepared accurate paperwork to facilitate smooth service delivery
Shift Supervisor
Shameka's Sporting Lounge
Andros Cargill Creek
10.2022 - 03.2023
- Completed opening and closing duties utilizing appropriate checklists
- Enforced workplace safety regulations, reducing health violations
- Monitored performance and helped coordinate work
- Monitored inventory levels and ordered supplies to maintain stock
- Scheduled staff shifts to ensure adequate coverage during peak times
Teaching Assistant (seasonal Internship)
Doctors Hospital
Nassau, NP
06.2019 - 08.2021
- Assisted in educational and administrative tasks
Education
The National Training Agency
07.2022
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C.C. Sweeting Sr High
09.2021
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Noble Prep Academy
08.2017
Skills
- EXCEPTIONAL CUSTOMER SERVICE
- EFFECTIVE COMMUNICATION SKILLS
- STRONG SALES ABILITY
- PHYSICAL ENDURANCE
- TEAMWORK & COLLABORATION
- DIGITAL LITERACY
- PROBLEM SOLVING & DECISION MAKING
- PUBLIC SPEAKING
Timeline
Tour Specialist Agent
Sandals Emerald Bay
03.2024 - 08.2024
System Operator
The Original Canopy Tours
03.2023 - 02.2024
Shift Supervisor
Shameka's Sporting Lounge
10.2022 - 03.2023
Teaching Assistant (seasonal Internship)
Doctors Hospital
06.2019 - 08.2021
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C.C. Sweeting Sr High
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Noble Prep Academy
The National Training Agency