Anju Gupta
Nassau,New Providence
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
General Manager
Wildflowers Events & Occasions
03.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managing diverse team of professionals from different cultures, creating positive work environment .
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Administrative Manager
Wildflowers Events & Occasions
07.2011 - 02.2023
- Installation, training and maintaining the event management software
- Preparing proposals for the corporate companies and for the weddings for their respective events
- Handling client calls and emails
- Scheduling meetings for the prospective clients
- Preparing and managing the floral and linen orders for the various events using Word and Excel
- Updating the payment received in QuickBooks and generating various reports through QuickBooks
- Reviewing bills and paying different vendors daily using QuickBooks
- Dealing with vendors for different shipments
- Sending invoices and credit reports to the clients / vendors
- Generating billing statements and following up for outstanding payments
- Collecting information of the clients and updating the system accurately
- Due to Covid-19, the office closed on March 20, 2020 and I was called back to work on April 26, 2021.
Team Leader
Wipro Ltd.
01.2006 - 01.2009
- Handled and managed administration, training and operations of the Microsoft Process
- Microsoft certifications and Microsoft Partner Program customer calls and emails were managed by team members in the Microsoft process
- Responsible for planning, preparing and presenting Monthly Business Reviews and Quarterly Business Reviews to the Microsoft clients
- Got the process headcount increased by client from 15 to 22 team members
- Ensuring the team meets the defined targets given by the clients
- Got the Quality Auditor title from Microsoft and conducted Quality Audits for the team members
- Prepared standard and adhoc reports in Excel as and when required by the clients
- Conducted Performance Appraisal and Feedback for the team members and prepared reports.
Process Trainer
Wipro Ltd.
01.2004 - 01.2005
- Responsible for organizing and managing new hire and refresher trainings for the team members
- Preparing manuals, scripts and cheat sheets for references and training for all the queues
- Conducting voice and email audits for all queues using Coaching tool and internal quality tool
- Attended 5 Train the Trainer sessions in Microsoft, Singapore – MSPP 1.0 (RSC - April 2004), MBS (RSC – June 2004), Project TRIO (Customer Service – September 2005), MSPP 2.0 (RSC – October 2005) and MCP – Courseware (April 2006), for 1 week each with excellent results and feedback
- Successful completion of training and launch of the programs mentioned above in the Microsoft process for the respective queues
- Worked as a Project Leader in the successful launch of Project TRIO for Customer Service queue on 28th November 2005
- Preparing and maintaining Training and Quality related reports for the queues and send them to the clients in Microsoft.
Executive – Education Delivery
National Institute of Information Technology
01.1997 - 01.2004
- Setting up of client & network systems with respective users and permissions
- Troubleshooting problems both hardware and software, faced by the students while working in the computer labs
- Demonstrated to the students regarding the Linux operating system server and client system setup
- Conducted training on programming languages, operating systems and application software’s
- Conducted training on operating system and application software for corporate firms
- Guided students on the development of real life projects using different programming languages with front-end and back-end connectivity
- Assisted in Placement of students in different companies
- Also administered Sylvan Prometric Examinations held at the Centre
- Prepared multiple software projects using MS Access, C, C++, COBOL, Java, Visual Basic with SQL Server connectivity.
Group Leader and Computer Faculty
ET & T Corporation (Computer Education & Training Centre)
01.1996 - 01.1997
- Conducted training on programming languages, operating systems and application software’s
- Guided students on the development of real life projects using different programming languages
- Administered and managed the training centre in the absence of the Centre Head.
Group Leader and Computer Faculty
Micro Information Technology (a Computer Training Institute)
01.1994 - 01.1996
- Conducted training on programming languages, operating systems and application software’s
- Guided students on the development of real life projects using different programming languages
- Administered and managed the training centre in the absence of the Centre Head.
Education
M.S. in Information Technology-Information Systems -
Walden University
A.M. Informatics Pvt. Ltd.
01.2009
Honors Diploma in Systems Management -
National Institute of Information Technology
01.2009
Indira Gandhi National Open University
New Delhi, India01.1998
Honors Diploma in Systems Management -
National Institute of Information Technology
New Delhi, India01.1993
Bachelor of Science in Home Science -
Lady Irwin College
New Delhi, India01.1991
Skills
- Operating Systems - Windows, Linux, Unix, DOS
- Java
- HTML
- DHTML
- C
- Visual C
- COBOL
- C'
- C#
- SQL-Server 70
- SQL-Server 2000
- Oracle 9i
- SQL-Server 2005
- ACCESS
- Foxpro
- Foxbase
- DBASE
- Sybase
- Siebel (CRM tool)
- MS-OFFICE
- Coreldraw
- PageMaker
- Tally
- WordStar
- Learner Manager Tool
- PACSR tool
- VLK tool
- Agent Desktop
- Caterease
- QuickBooks
- Room Viewer
- Client Point
- DocuSign
Certification
- Microsoft Certified Professional Solution Developer (1999)
- Microsoft Certified Professional in Windows NT Server 4.0
- 1Z0-007 Introduction to Oracle 9i: SQL
Awards
Outstanding Performance Award, 2007, Wipro Ltd
Timeline
General Manager
Wildflowers Events & Occasions
03.2023 - Current
Administrative Manager
Wildflowers Events & Occasions
07.2011 - 02.2023
Team Leader
Wipro Ltd.
01.2006 - 01.2009
Process Trainer
Wipro Ltd.
01.2004 - 01.2005
Executive – Education Delivery
National Institute of Information Technology
01.1997 - 01.2004
Group Leader and Computer Faculty
ET & T Corporation (Computer Education & Training Centre)
01.1996 - 01.1997
Group Leader and Computer Faculty
Micro Information Technology (a Computer Training Institute)
01.1994 - 01.1996
M.S. in Information Technology-Information Systems -
Walden University
A.M. Informatics Pvt. Ltd.
Honors Diploma in Systems Management -
National Institute of Information Technology
Indira Gandhi National Open University
Honors Diploma in Systems Management -
National Institute of Information Technology
Bachelor of Science in Home Science -
Lady Irwin College
Similar Profiles
Laura EldonLaura Eldon
Event Planner at Wildflowers Events & OccasionsEvent Planner at Wildflowers Events & Occasions
Riley Blake HurstRiley Blake Hurst
Volunteer at Various Occasions & Events Throughout StillwaterVolunteer at Various Occasions & Events Throughout Stillwater
Anne Darby ClarkAnne Darby Clark
Sales Associate at WildflowersSales Associate at Wildflowers
Leana MeadowsLeana Meadows
Operations Manager at GUARDSMAN BAHAMASOperations Manager at GUARDSMAN BAHAMAS
Trishinka V. SmithTrishinka V. Smith
Administrator at The Ministry of EducationAdministrator at The Ministry of Education