Ann Hunt J.P.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Followed through with client requests to resolve problems.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.

Support daily business operations.

Prepare all documents, invoices and letters.

Setup and prepare Entries for Customs.

Bill clients based on related work hours and agreed upon rates.

Manage efficient payroll processing for 6+ em[loyees.

Download and upload meter readings to Itron Hand-held computers.

Process readings, prepare and print Power Bills.

Prepare all AS/400 system reports daily and month end.

Stayed busy during slow work period by frequently assisting in Customer Service or in Cash cage cashing.

ACCOUNTS PAYABLE CLERK

Processed Incoming invoices in a timely manner, quickly identifying and addressing any discrepancies between payment requests and established terms.

oversaw Petty Cash, tracking expenses, reconciling cash use and securing cash.

Delivered timely payments to vendors.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Assisted Customers with all Port Group billing needs.
• Filed forms, records, reports and correspondence in the appropriate file systems.
• PURCHASING CONTROL
• Documented delays, difficulties and estimate changes, accounting for any issue affecting deliveries and production.
• Resolve issues by working effectively with suppliers and vendors.
• Update files daily and kept records organized.
• DATA ENTRY
• Entered high volume of Power and Water readings in order to generate bills.
• Enter information from various Port Group Companies to generate bills daily
• Prepare computer print-out reports and listing for daily distribution to multiple departments.