Anna Philogene
Nassau
Summary
Dynamic and customer-focused professional with extensive experience at Rookman Smith, excelling in hospitality and cash management. Proven ability to enhance customer satisfaction through effective communication and responsible variety of service. A reliable team player with strong multitasking skills, dedicated to maintaining high standards of cleanliness and operational efficiency.
Overview
9
9
years of professional experience
Work History
Bartender
Rookman Smith
Nassau,Bahamas
03.2023 - Current
- Provided friendly service, engaging with customers to create a welcoming atmosphere.
- Supported inventory management by restocking supplies as needed.
- Followed safety and sanitation guidelines to uphold health standards.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Head Cashier and Bartender
Jack Russel
Abaco , Bahamas
07.2020 - 01.2022
- Supervised cash handling and balanced cash drawers to ensure accuracy.
- Trained and mentored new cashiers on operational procedures and customer service standards.
- Streamlined checkout processes to enhance efficiency and reduce wait times for customers.
- Maintained compliance with company policies regarding transactions and cash management.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
- Conducted regular audits of cash registers to identify discrepancies and uphold accountability.
Sewing Assistant
Nakia Wong
Abaco , Bahamas
07.2017 - 01.2019
- Maintained clean work area, adhering to safety and quality standards.
- Collaborated with team members to meet production deadlines consistently.
- Increased customer satisfaction with attention to detail while ensuring accurate sizing and measurements for custom orders.
Education
Diploma -
Patrick J Bethel
Abaco , Bahamas 06.2020
Skills
- Highly reliable
- Customer service
- Strong multitasking
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Payment processing
- Cash register operation
- Memory retention
- Hospitality service expertise
- Professional appearance
- Team training and development
- Inventory
- Salesmanship
- Basic accounting
- Fluency in language
- Multilingual in languages
- Outstanding customer service
Languages
English and Creole
Bilingual or Proficient (C2)
Timeline
Bartender
Rookman Smith
03.2023 - Current
Head Cashier and Bartender
Jack Russel
07.2020 - 01.2022
Sewing Assistant
Nakia Wong
07.2017 - 01.2019
Diploma -
Patrick J Bethel