Anna Wells
Nassau
Summary
Years of experience in the Hotel Industry in positions of increasing responsibility and duties. Ability to thrive in demanding environments requiring a high degree of commitment, adaptability, entertainment and initiative follow-through. Strong Communication Skills, very good written and verbal competencies. Experience in working with persons of different ethnicities, both as coworkers and clients. Hands-on understanding of risk managements, compliance and internal standards. Calm and professional through times of crucial need. Proven record of reliability and responsibility. Experienced Office Management and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Toll Supervisor ( Formerly Toll Operator)
The Bridge Authority
06.2022 - Current
- Supervision of toll staff
- Handling customer related complaints
- Documenting and reporting all toll system related issues
- Documenting and reporting all toll operator related issues and non- compliance
- Handling and auditing large sums of money
- Ensuring shifts are staffed correctly
- Working in partnership with other supervisors
- Liaising between the toll department and other departments
- Submitting crucial documents in a timely manner.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Customer Service Representative, •Inventory Analyst, •Sales Representative
Happy Hair Boutique
01.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed inventory to provide customers with access to products in high demand.
Guide
Adventure, Atlantis Kid Adventure
01.2017 - 01.2019
- All around assistant for Guest Activities Department and more particularly caring for and/or entertaining adolescent guests ages Three (3) to Twelve (12):
- Greeting all arrived guests to Atlantis Kids Adventure.
- Built personal relationships with guests to promote positive experiences.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
Education
High School Diploma -
C. C. Sweeting Senior High School
College Avenue06.2012
Skills
- Ability to challenge constructively and enforce appropriate boundaries
- Always seeing issues through to complete resolution
- Maintaining an up to date knowledge of relevant social issues and changes
- Aptitude for strategic thinking and operational implementations
- COMPUTER APPLICATION:
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Publisher
- Typrewriter (IBM Wheel write 1500)
- Clerical Support
- Teamwork and Collaboration
- Attention to Detail
- Multitasking Abilities
- Self-Motivated
Languages
English
Native language
English
Proficient
C2
Timeline
Toll Supervisor ( Formerly Toll Operator)
The Bridge Authority
06.2022 - Current
Customer Service Representative, •Inventory Analyst, •Sales Representative
Happy Hair Boutique
01.2021 - 01.2022
Guide
Adventure, Atlantis Kid Adventure
01.2017 - 01.2019
High School Diploma -
C. C. Sweeting Senior High School
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