ANNASTACIER ROLLE
Nassau,NP
Summary
To succeed in a professional environment that provides job satisfaction and self-development while helping to achieve personal and professional goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Guest Relations Associate
Rosewood Baha Mar
05.2023 - Current
- Responsible for overseeing PBX department total of 10 associates
- Facilitating wake up calls
- Responsible for overseeing hosting and lobby coordination
- Responsible for departmental training for guest relations department
- Participated in Manager Trainee program assisting mgmt
- With various leaderships tasks and leading a team of 9
- Responsible for verifying guest preferences and updating Opera with the various preferences with information, celebrations, dietary restrictions, kids ages, accompany guests’ names etc
- Curating guests’ celebrations and making memories for arrivals during stay
- Arranging surprise engagements or all specials requested by guests
- KnowCross Glitches - Monitor and update all glitches in Knowcross and Excel log
- Consistent and seamless cooperation and communication with all areas, especially; In Room Dining, Butlers, Housekeeping, Food & Beverage and Front Office to ensure all aspects of guest stay are controlled
- Total compliance in all LQA / Forbes standards
Store Owner
DASH-N-GO
01.2018 - Current
- Responsible for the daily operation of the business, all employee relations, customer service, inventory, and the collection and reconciliation of accounts
- Launched successful initiative to automate repetitive tasks, freeing up staff to focus on strategic projects and value-added activities.
- Optimized inventory levels to meet fluctuating customer demand without overstocking, using advanced forecasting and demand planning tools.
- Reduced environmental impact by leading sustainability initiatives, including waste reduction programs and adoption of green technologies.
- Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Enhanced customer experience by implementing client feedback loop that directly informed operational improvements and product adjustments.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
DIRECTOR OF OPERATIONS
ASAP JET CARGO
01.2020 - 01.2021
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
Accounts Auditor
ALIV/ REV
01.2016 - 01.2020
- Responsible for collection, reconciliation, tracking and reporting of all recharge reseller funds for Affinity and Concierge staff in Nassau and all other Islands
- Evaluated the effectiveness of internal controls in place, identifying areas for improvement and making recommendations to strengthen financial reporting processes.
- Coordinated efforts between various departments within the organization to ensure seamless integration of new policies or procedures resulting from audit recommendations.
- Collaborated with management to develop improved internal controls and risk management strategies.
- Maintained a strong understanding of industry regulations and best practices, staying current with updates in accounting standards and legislation.
- Identified discrepancies in financial records, resolving issues to ensure compliance with regulatory guidelines.
- Enhanced financial accuracy by conducting thorough audits of company accounts and financial statements.
- Followed established auditing processes to meet internal and regulatory requirements.
- Communicated with auditee staff to obtain necessary information for audits.
TICKET AGENT
WESTERN AIR
01.2010 - 01.2013
- Employed at Western Air, Ltd
- As a ticket agent making reservations, answering inquiries, using schedules, rate books and computer terminals
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Streamlined the check-in process for faster boarding times and improved passenger experience.
- Maintained up-to-date knowledge of airline policies, procedures, and promotions to provide accurate information to customers.
- Kept passengers informed about flight status updates via timely announcements and personal interactions.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Maximized revenue through upselling additional services like seat upgrades or priority boarding options.
- Used computerized ticketing systems to process ticket orders accurately and securely.
SALES CLERK
SAVE-A-LOT
01.2008 - 01.2010
- Worked as a salesclerk charged with customer relations and making sales
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
LAUNDRY ATTENDANT
SANDALS ALL INCLUSIVE RESORT
12.2006 - 01.2008
- Employed as a laundry attendant sorting and folding items designated for cleaning
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Increased linen longevity with proper handling, folding, and storage procedures.
- Assisted in reducing energy consumption by implementing eco-friendly washing and drying techniques.
Education
High School Diploma - English, Mathematics, Religious Studies, Science, Social Studies
CC SWEETING SENIOR HIGH SCHOOL
Nassau Bahamas 01.2008
Junior High School Diploma - English, Mathematics, Religious Studies, History, Art, Biology
CC SWEETING JUNIOR HIGH SCHOOL
Nassau Bahamas 01.2008
Certification - Bahama Host certification course
TOURISM TODAY
Nassau Bahamas 01.2006
Skills
- Complaint Handling
- Concierge services
- Guest satisfaction
- Upselling abilities
- Baggage assistance
- Time Management
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Team Collaboration
- VIP guest handling
Personal Information
- Number of Children: 1
- Date of Birth: 10/16/88
- Marital Status: Single
Timeline
Guest Relations Associate
Rosewood Baha Mar
05.2023 - Current
DIRECTOR OF OPERATIONS
ASAP JET CARGO
01.2020 - 01.2021
Store Owner
DASH-N-GO
01.2018 - Current
Accounts Auditor
ALIV/ REV
01.2016 - 01.2020
TICKET AGENT
WESTERN AIR
01.2010 - 01.2013
SALES CLERK
SAVE-A-LOT
01.2008 - 01.2010
LAUNDRY ATTENDANT
SANDALS ALL INCLUSIVE RESORT
12.2006 - 01.2008
High School Diploma - English, Mathematics, Religious Studies, Science, Social Studies
CC SWEETING SENIOR HIGH SCHOOL
Junior High School Diploma - English, Mathematics, Religious Studies, History, Art, Biology
CC SWEETING JUNIOR HIGH SCHOOL
Certification - Bahama Host certification course
TOURISM TODAY
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