ANNISHA F. BROWN
Nassau
Summary
A confident and assertive professional that is skilled in working in a fast-paced environment, displaying strong and consistent technical, organizational and interpersonal capabilities. A vibrant individual that thrives on interaction with colleagues and clients through verbal and written communication. Detail oriented with a passion and personal standard for superior customer service following the proper policies and procedures set by the organization. Steadfastly committed to self-development through avid reading, positive organizational interactions and networking/building relationship.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Small Business Manager
RBC Royal Bank (Bahamas) Ltd.
12.2021 - Current
- Provides Business and financial advice to Small to Medium Businesses
- Assists Small to medium business with financial needs up to $100M
- Provides clients with advice and solutions to meet their immediate and future needs
- Onboard clients effectively and seamlessly
FSA Client Advice Centre
RBC Royal Bank (Bahamas) Ltd.
02.2018 - 12.2021
- Managed and monitor incoming calls for Bahamas, Cayman, Turks, and Trinidad
- Assisted clients with queries and concerns
- Enrolled clients with Online Banking
Client Associate, Cash
RBC Royal Bank (Bahamas) Ltd.
08.2017 - 02.2018
- Knowledgeable in Cash Operations and GL accounts
- Completed opening and lock up procedures
- Completed reloading and repairs to TCR and ABM machines
- Assist Business Clients with deposits and cheque cashing
Operations Support Officer
RBC Royal Bank (Bahamas) Ltd.
04.2013 - 08.2017
- Ensure timely completion of reports and due diligence with AML issues presented
- Managed special projects with the branch such as FATCA launch
- Primary point of verification of new accounts and loans
- Completed training for internal audit with BOS
- Supported the compliance team with concerns from clients’ accounts and master’s within a timely manner to ensure no gaps are opened that can compromise the bank
Mortgage Collections Officer
RBC Royal Bank (Bahamas) Ltd.
01.2012 - 04.2013
- Managed a portfolio of $26MM of delinquent and non-performing loans
- Regularized non-performing accounts within lending guidelines where consistent payment were made
- Managed collections processes, ensuring compliance with regulatory standards and internal policies.
- Developed effective communication strategies to engage clients and negotiate payment arrangements.
Senior Loans Collection Officer
RBC Royal Bank (Bahamas) Ltd.
06.2010 - 01.2012
- Managed a portfolio of over $1MM delinquent, nonperforming and written off loans
- Completed monthly credit renewals for delinquent loans
- Reduced Main Branch’s demand loan ratio by 7%
Personal Financial Services Rep
RBC Royal Bank (Bahamas) Ltd.
03.2008 - 06.2010
- Provided training to colleagues on the Business and Personal Account opening process and requirements
- Managed filing project system for Loans and Personal accounts files
- Facilitated account openings, ensuring compliance with regulatory standards and internal policies.
Client Associate
RBC Royal Bank (Bahamas) Ltd.
08.2006 - 03.2008
- Managed incoming calls, faxes and Policy & Procedure Library for branch
- Conducted product knowledge and training sessions within the branch for numerous products, policy and procedures
- Received Top Performer Award for Service in 2007 Quarter 2 at Royal Performance
- Provided exceptional client support, addressing inquiries and resolving issues efficiently.
Education
Credit & Collection Certificate - 1&2
Bahamas Institute of Financial Services
01.2010
High School Diploma - undefined
C R Walker Secondary School
Preliminary Banking Certificate - undefined
Bahamas Institute of Financial Services
01.2010
Accounting For Credit Professionals
Moody's
01-2022
Small Business Lending
Moody's
01-2023
Optimizing Relationships With Small Business Clients
Moody's
Skills
- Operations management
- Customer service
- Verbal and written communication
- Decision-making
- Coaching and mentoring
- Operational leadership
- Analytical thinking
- Data collection
- Documentation and reporting
- Data confidentiality
Certification
- Accounting for Credit Professionals 2022
- Small Business Lending 2023
- Optimizing Relationships with Small Business Clients 2024
References
Available upon request
Timeline
Small Business Manager
RBC Royal Bank (Bahamas) Ltd.
12.2021 - Current
FSA Client Advice Centre
RBC Royal Bank (Bahamas) Ltd.
02.2018 - 12.2021
Client Associate, Cash
RBC Royal Bank (Bahamas) Ltd.
08.2017 - 02.2018
Operations Support Officer
RBC Royal Bank (Bahamas) Ltd.
04.2013 - 08.2017
Mortgage Collections Officer
RBC Royal Bank (Bahamas) Ltd.
01.2012 - 04.2013
Senior Loans Collection Officer
RBC Royal Bank (Bahamas) Ltd.
06.2010 - 01.2012
Personal Financial Services Rep
RBC Royal Bank (Bahamas) Ltd.
03.2008 - 06.2010
Client Associate
RBC Royal Bank (Bahamas) Ltd.
08.2006 - 03.2008
High School Diploma - undefined
C R Walker Secondary School
Preliminary Banking Certificate - undefined
Bahamas Institute of Financial Services
Optimizing Relationships With Small Business Clients
Moody's
Credit & Collection Certificate - 1&2
Bahamas Institute of Financial Services
Accounting For Credit Professionals
Moody's
Small Business Lending
Moody's
Similar Profiles
Natisha MeadowsNatisha Meadows
Relationship Manager at RBC Royal Bank Bahamas LtdRelationship Manager at RBC Royal Bank Bahamas Ltd
Ashley RolleAshley Rolle
Senior Banking Advisor at RBC Royal Bank of Canda Bahamas LtdSenior Banking Advisor at RBC Royal Bank of Canda Bahamas Ltd
ERICKA SIMONE HUDSON-JOHNSONERICKA SIMONE HUDSON-JOHNSON
Credit Risk Officer at RBC Royal Bank (Bahamas) LimitedCredit Risk Officer at RBC Royal Bank (Bahamas) Limited
Alegura ArmbristerAlegura Armbrister
Property Management Assistant at OPB Realty Inc. C/o Bentall Green OakProperty Management Assistant at OPB Realty Inc. C/o Bentall Green Oak
Dorne E. Albury IIDorne E. Albury II
Security Officer at Baha Mar Casino & HotelSecurity Officer at Baha Mar Casino & Hotel