Anthony Newry
Freeport
Summary
Dynamic customer service professional with a proven track record at Cement Contractor, adept at resolving conflicts and enhancing customer loyalty. Skilled in data entry and critical thinking, consistently exceeding performance goals while maintaining professionalism under pressure. Committed to delivering exceptional service and fostering positive client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cement Contractor
10.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Clerk Processor
Club Fortuna
07.2021 - 10.2022
- Handled high-pressure situations calmly and professionally, ensuring minimal disruption to workflow or deadlines.
- Provided exceptional customer service through clear communication and prompt resolution of issues.
Technical Assistant
Cable Bahamas
08.2019 - 08.2019
- Gathered, organized and distributed technical documentation.
- Prepared technical presentations and other materials for advisory meetings.
- Provided technical guidance and support to team members.
- Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
Clerk Processor
Parliamentary Department
08.2018 - 08.2018
- Handled high-pressure situations calmly and professionally, ensuring minimal disruption to workflow or deadlines.
- Provided exceptional customer service through clear communication and prompt resolution of issues.
- Exceeded performance goals consistently, setting a positive example for peers and demonstrating commitment to excellence.
- Utilized advanced software programs to efficiently manage large volumes of data entry tasks.
Junior Staff Member
YMCA
08.2017 - 08.2017
- Assisted in developing new extracurricular programs and clubs, fostering student engagement beyond the classroom.
Education
High School Diploma -
Jack Hayward High
Freeport, Bahamas06-2020
High School Diploma -
Sister Mary
Freeport, Bahamas06-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Electrivial installation
- Basic repairs
- Basic maintenance
Certification
Certified Electrical installation
4 Bjcs Religion,Math,English Language,General science
Timeline
Customer Service Representative
Cement Contractor
10.2023 - 05.2024
Clerk Processor
Club Fortuna
07.2021 - 10.2022
Technical Assistant
Cable Bahamas
08.2019 - 08.2019
Clerk Processor
Parliamentary Department
08.2018 - 08.2018
Junior Staff Member
YMCA
08.2017 - 08.2017
High School Diploma -
Jack Hayward High
High School Diploma -
Sister Mary
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