Anthwanae Simms
Kelowna,British Columbia
Summary
An organized and dependable candidate who excels at managing multiple tasks with a positive attitude, striving to exceed customers' expectations and achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
ATIS Company LTD
07.2016 - Current
- Greeted guests with friendliness and professionalism.
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Kept team efficient and on-task by maintaining well-stocked and organised supplies.
Teacher's Assistant Intern
University of British Columbia
09.2024 - 12.2024
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Completed daily reports on attendance and disciplinary performance.
- Copied, organized and distributed classroom assignments or other paperwork.
- Handled class records for attendance, assignment grades and course participation scores.
- Taught courses under guidance of senior instructors.
Intern - Assistant to the Consulate General
The Bahamas Consulate Of Toronto
06.2023 - 08.2023
- Analyzed problems and worked with staff to develop solutions.
- Create, sorted, and, organized files, spreadsheets, and reports.
- Ensured weekly general operations and tasks were met.
- Maintained accurate records and documentation of the Consulate's data.
- Facilitated successful completion of projects and events from concept to launch.
- Interacted with customers by phone, email, or in person to provide information.
Volunteer
World Central Kitchen (WCK)
10.2019 - 12.2022
- Assisted with the preparing and serving of meals.
- Coordinated food and nonperishable items for disadvantaged individuals and families.
- Maintained clean, neat, and operational facilities to serve the WCK's needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Customer Service Associate
Eleuthera Mart
08.2019 - 07.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Arts - Political Science
The University of British Columbia
06.2025
International Baccalaureate Diploma (IBDP) -
Lucaya International School
06.2021
High School Diploma -
Lucaya International School
06.2021
Skills
- Customer Service
- Product and Service Sales
- Business Administration
- Daily Production Reports
- Financial Management
- Social Behaviors
- Staff Coordination
- Time Management
- Problem-solving
- Organization
- Product Merchandising
- Cash Handling
- Team Cooperation
- Verbal Communication
- Written Communication
Certification
Deputy Vice-Chancellor Scholarship for International Students
External Undergraduate Award Okanagan
The Faculty of Arts and Social Sciences International Student Award
Languages
English
Native language
Spanish
Advanced
C1
Timeline
Teacher's Assistant Intern
University of British Columbia
09.2024 - 12.2024
Intern - Assistant to the Consulate General
The Bahamas Consulate Of Toronto
06.2023 - 08.2023
Volunteer
World Central Kitchen (WCK)
10.2019 - 12.2022
Customer Service Associate
Eleuthera Mart
08.2019 - 07.2020
Assistant Manager
ATIS Company LTD
07.2016 - Current
International Baccalaureate Diploma (IBDP) -
Lucaya International School
High School Diploma -
Lucaya International School
Bachelor of Arts - Political Science
The University of British Columbia
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