Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Increased customer satisfaction by addressing and resolving complex issues effectively.
Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Customer Service Representative
KFC
09.2018 - 09.2019
Receptionist
FLAWLESS HAIR AND NAILS
03.2016 - 01.2017
To greet persons entering estabilishment, determine nature and purpose of visit, and direct them to specific
To operate telephone providing information, taking information, and scheduling appointments
Hear and resolve complaints from customers or the public
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
Medical Assistant
SEAGRAPES MEDICAL CENTER
02.2014 - 06.2014
Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse
Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician
Change bed linens or make beds
Communicate with patients to ascertain feelings or need for assistance or social and emotional support