Arlene Fymicia Anderson

• Managed a team of 30+
• First responder certified
• Managed payroll & scheduling
• Created and managed an "Owners'" area and experience
• Planned and hosted special event itineraries for guests
• Assisted residents with problems or complaints and completed administrative tasks.
• Purchased necessary equipment and sports materials to use for recreational activities.
• Participated in training and development programs to maximize opportunities for self-development.
• Designed wide variety of activities to stimulate interest, involvement, and engagement of clients
• Maintained running inventory of supplies and purchases to monitor budget expenditures.
• Assisted with safety and emergency planning to secure client safety while at facility and prevent injury.
• Drafted budgets for programs and ordered materials that were needed for certain activities.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Controlled costs to keep business operating within budget and increase profits.
• Improved safety procedures to create safe working conditions for workers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.

• Managed a team of 19
• Interview, hire and train new-hires
• Manage Payroll & Other Benefits
• Implemented an attendance tracking system for late reports and absences, yielding very favorable turn around and results
• Implemented & managed an incentive program which yields favorable results
• Lead in all aspects of grief or special case matters throughout the hotel
• Managed the Babysitting Department, including hiring and training
• Managed the Consortia program which entailed management of high-end clientele
• Assisted with the overseeing of the Cascade’s Pool & Beach & Tennis Centre, Cove & Reef
• First Aid certified

• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Provided exceptional service and assistance to guests upon check-in.
• Monitored and evaluated performance of personnel to confirm compliance with standards.
• Prepared monthly resort audits for review.
• Increased customer service ratings through personable service.
• Provided services efficiently and with high level of accuracy.
• Analyzed and evaluated business data to identify opportunities for improvement.
• Supervised team of 25 front desk agents and helped to resolve issues arising during shifts.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Solicited and reviewed guest feedback and promptly resolved complaints.
• Created and managed accurate occupancy forecasts and budgets.

• Public Areas Cove & Reef
• Managed all aspects of public space cleanliness and upkeep
• Managed staff rostering & zone assignments
• Conducted performance reviews for all subordinates, Duties as noted below for Cove Housekeeping

• Served in administrative capacity
• Set up and implemented the department’s incentive and Employee Recognition Program
• Initiated set up of the “Espresso” system, which helped to monitor pending calls relative to the Department, and a decreased delivery time
• Introduced an attendance program which identified and addressed trends in absenteeism/no call/no shows
• Re-visited and fine-tuned the Lost & Found procedure for Cove & Reef Housekeeping

• Worked in office and on the street assessing vehicles and homes for insurance
• Responsible for all administrative duties including monthly payroll, overseas policy transactions, writing contracts, bank deposits, payment of utility bills.

• Responsible for Front Desk & Guest Service Agents, Bellmen, and PBX Operators
• Processed weekly rosters and payroll

Member of the opening team for Superclubs Breezes

Original member of the Entertainment Department Team

Hosted guests via tours, shows and special activities

Assisted in administrative duties

• Later given responsibility for administrative duties in the Entertainment Dept
• Initiated, set up and ran the Guest Relations Department
• Compilation and distribution of the weekly and monthly Guest Comment Summary, identifying trends or repeat problems and/or noteworthy incidences
• Overseer of the hotel’s VIP program
• Initiated, set up and chaired the 1st Cafeteria Committee, Addressed customer complaints and special requests
• Written and oral response to positive and negative correspondence
• Compilation of weekly & monthly Guest Comment Summary
• Responsible for input of all gaming activity

• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.