ARMANI MACKEY
Nassau,NP
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
Work History
Dispatcher
First Class Transit
Nassau, Bahamas , New Providence
04.2024 - Current
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Shelf Stocker
Fresh Market
Nassau,Bahamas , New Procidence
04.2024 - 04.2024
- Received and unpacked shipments, verified contents against invoices, and stocked shelves accordingly.
- Maintained store shelves by removing expired products, rotating stock, and restocking items as needed.
- Assisted customers in locating merchandise on the sales floor.
- Responded quickly to customer inquiries regarding product availability or pricing information.
- Inspected incoming goods for damages or defects before stocking them on the shelves.
- Conducted regular shelf-facing activities to maintain a neat appearance in the store's aisles.
C.S.R
Dominos's Pizza
Golden Gates
06.2023 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Worked effectively in fast-paced environments
- Excellent communication skills, both verbal and written
- Demonstrated strong cash handling skills, ensuring precise and error-free transactions in a fast-paced environment
- Maintained cleanliness standards by diligently following company protocols and consistently ensuring a clean and organized work area.
Education
High School Diploma -
Anatol Rodgers High
Nassau,Bahamas06-2024
Gerald Cash Primary School
06-2017
Skills
- Excellent Communication
- Dependable and Responsible
- Flexible and Adaptable
- Time Management
- Relationship Building
- Good Telephone Etiquette
- Problem-Solving
- Teamwork and Collaboration
- Verbal Communication
- Route Navigation
- Schedule Management
- Driver communication
- Database Management
- Route Planning
- Critical thinker
- Customer Relationship Management
- Training new hires
- Incident Reporting
- Database Maintenance
- Display building
- Heavy Lifting
- Stock Rotation
- Product display
- Workplace Safety
- Product Labeling
- Customer Service
Timeline
Dispatcher
First Class Transit
04.2024 - Current
Shelf Stocker
Fresh Market
04.2024 - 04.2024
C.S.R
Dominos's Pizza
06.2023 - 02.2024
High School Diploma -
Anatol Rodgers High
Gerald Cash Primary School
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