Ashra McCardy
Nassau,NP
Summary
Proven Flight Attendant with a strong track record at Bahamasair, adept in ensuring passenger safety and comfort through exceptional customer service and strict adherence to FAA regulations. Excelled in emergency management and team collaboration, significantly enhancing in-flight experience and safety. Skilled in first aid and interpersonal communications, consistently recognized for professionalism and reliability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Flight Attendant
Bahamasair
09.2013 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
Flight Attendant
Sky Bahamas
05.2009 - 08.2013
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Ensured safety and comfort of customers onboard aircraft.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Promoted airline's loyalty program to passengers, increasing enrollment numbers.
- Used excellent customer service skills in addressing passengers' needs.
Front Desk Receptionist
Blue Water Resort
03.2007 - 04.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Nassau Christian Academy
Nassau Bahamas 05-2006
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Professional appearance
- Time management
- Verbal and written communication
- Safety procedures
- Public speaking
- Leadership qualities
- Interpersonal communications
- Administrative tasks
- Flight safety
- FAA regulations
- Passenger safety management
- Company policy adherence
Certification
- First Aid, CPR, and AED Certification - American Red Cross.
- Emergency Evacuation Procedures Training Certification - Various Authorized Aviation Training Centers.
- Dangerous Goods Regulations (DGR) Awareness Certificate - International Air Transport Association (IATA).
Timeline
Flight Attendant
Bahamasair
09.2013 - Current
Flight Attendant
Sky Bahamas
05.2009 - 08.2013
Front Desk Receptionist
Blue Water Resort
03.2007 - 04.2009
High School Diploma -
Nassau Christian Academy
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