ASTRANIQUE PRATT
Nassau,NP
Summary
To obtain a position in a company which will allow the use of my acquired skills and knowledge. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Volkswagen Bahamas
03.2022 - Current
- Car Sales
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Batco Wholesale Distributors
09.2021 - 04.2022
- Responsible for cashing and taking inventory
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Representative (franchise Store)
Bahamas Telecommunication Corporation
01.2015 - 07.2018
- Responsible for selling cell phones and accessories
- Responsible for processing repair requests and resolving customer issues
- Responsible for upkeep of the store - restocking
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Bahamas Telecommunication Corporation
11.2013 - 01.2014
- Assisted customers with internet services and new landline services
- Cell phones services and all other related issues
- Received client billing payments
- Processed customers billing payments and queries
- Processed credit card payments
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Associate
John Bull Limited
01.2010 - 01.2013
- Provided customer service to patrons
- Responsible for the sale of all merchandise
- Performed all other duties as requested
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Loan Administration Clerk / Customer Service Representative
Bank of the Bahamas
01.2007 - 01.2009
- Processed loan entries
- Followed-up for renewal on fire/life and auto insurances
- Followed-up with attorneys on registration receipts and recorded documents
- Prepared chattel mortgages and new insurance forms
- Prepared monthly reports
- Assisted with opening of new accounts and ensure all KYC documents are complete
- Responsible for sending and receiving Money Gram and telephone transfers
- Prepared managers checks
- Processed American express and visa payments
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Typed, formatted and edited professional correspondence.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Drafted professional correspondence on behalf of senior staff members, adhering closely to established style guidelines and formatting standards.
- Handled incoming phone calls and answered questions from callers.
Sales Associate
Master Technicians
01.2005 - 01.2006
- Responsible for data entry
- Provided assistance to customers
- Assisted with company inventory
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Office Clerk
Bank of Boston
01.2000 - 01.2004
- Assisted with opening of new accounts and ensure all KYC documents are complete
- Responsible for data entry and scanning of important documents
- Operated company switchboard
- Responsible for mailing letters/correspondence to customers
- Provided administrative support via filing, faxing etc
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
Education
Associate of Arts - BUSINESS ADMINISTRATION
Langston University
Langston, Oklahoma12.1999
High School Diploma -
Bahamas Baptist College
JEAN STREET06.1992
Skills
- Ability to type 50 words per minute
- Excellent Organizational Skills
- Ability to multitask
- Excellent written communication skills
- Excellent verbal communication skills
- Works well with minimum supervision
- Self-Motivated
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Data entry
- Problem resolution
- Professional telephone demeanor
- Follow-up skills
Timeline
Customer Service Representative
Volkswagen Bahamas
03.2022 - Current
Cashier
Batco Wholesale Distributors
09.2021 - 04.2022
Customer Service Representative (franchise Store)
Bahamas Telecommunication Corporation
01.2015 - 07.2018
Customer Service Representative
Bahamas Telecommunication Corporation
11.2013 - 01.2014
Sales Associate
John Bull Limited
01.2010 - 01.2013
Loan Administration Clerk / Customer Service Representative
Bank of the Bahamas
01.2007 - 01.2009
Sales Associate
Master Technicians
01.2005 - 01.2006
Office Clerk
Bank of Boston
01.2000 - 01.2004
Associate of Arts - BUSINESS ADMINISTRATION
Langston University
High School Diploma -
Bahamas Baptist College
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