To become an integral part of a flourishing company, while exercising proper team leadership decorum.
Overview
5
5
years of professional experience
Work History
Personal Assistant/Lead Customer Service Representative
ICANDY PHOTOGRAHY
06.2023 - 07.2024
Provided clients with daily consolations to help bring their ideas to life
Managed the photographer’s calendar by scheduling photo shoots to avoid conflicts
Provided guidance to potential clients by using online galleries and navigating the company’s website
Recorded bank transactions while ensuring it’s clearance
Maintained accurate records of customer interactions and feedback
Addressed and resolved customer complaints/issues in a timely and satisfactory manner to ensure customer retention and loyalty.
Assistant Head Waiter/Event Coordinator
Tippy’s Restaurant And Beachside Bar
06.2021 - 07.2022
Assisted guests by guiding them through the dining rooms, handing out menus, and guaranteeing maximum comfortability
Confirmed guest satisfaction by monitoring meal experiences and suggesting additional menu items to increase restaurant revenue
Accurately processed customer’s orders, addressing any inquires or special requests for precision
Restocking supplies and inventory as needed while maintaining a clean bar
Communicated with event coordinators to certify that larger groups were accommodated appropriately.
Senior File Clerk
PIVOTAL FLOW ADIVORS BA
01.2021 - 06.2021
Organized paperwork, including completing forms, reports, and records
Sent invoices to clients using Wave Accounting software
Assisted with general office duties such as answering phones, taking messages and handling mail.
Lead Salesperson/Customer Service Representative
Awesome Kitchen Supplies
01.2019 - 12.2020
Refunded payments for returned items, processed exchanges, and offered store credit to ensure customer satisfaction
Restocked shelves while conducting inventory reports for a smoother ordering process
Enhanced customer satisfaction and sales through personalized service, efficient handling, and professional demeanor, fostering loyalty and partnerships, demonstrating a persuasive and persuasive demeanor
Restocked shelves and conducted inventory reports for a smoother ordering process
Updated system software’s to guarantee the newest and fastest tech
Operated POS system
Assisted with keeping an updated business license.
Education
BBA - Human Resources Management
University of the Bahamas
Central Eleuthera High School -
Bahamas high school diploma
06.2021
Skills
Customer Service
Team building
Self-motivated
Interpersonal Skills
Communication skills
Efficient in Microsoft Office since 2017
Timeline
Personal Assistant/Lead Customer Service Representative