Microsoft 365 Office
Benielle Ferguson
Health Care Industry
Nassau,NP
Summary
Enthusiastic, interactive, multifaceted Specimen Collector, Pharmacy Technician and Special Needs Occupational Therapy Aide professional. Highly proficient in working within fast paste retail pharmacies, specimen collection and administering customized therapies to children and adolescents battling developmental issues. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of patient care, special needs and training in healthcare. Motivated to learn, grow and excel in the Healthcare Industry.
Overview
3
3
years of professional experience
Work History
Specimen Collector
SPECIMEN COLLECTOR, DOCTOR'S HOSPITAL
Nassau, Bahamas
04.2021 - 04.2022
- Completed in-house testing procedures for quick results.
- Labeled and prepared specimens for shipment to laboratory facilities.
- Adhered to compliance standards for confidentiality, accuracy and safety.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Adhered to social distancing protocols and wore mask or face shield.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
PHARMACY TECHNICIAN TRAINEE
PHARMACHOICE PHARMACY
Nassau, Bahamas
02.2021 - 01.2022
- Ensured patients were served in a timely manner with excellent customer service and proper administration routes/usages
- Maintained accurate patient records and information
- Accurately prepared, transcribed, packaged and distributed medication to patients
- Prepare prescription labels by typing or operating a computer or printer
- Receive, store, and inventory pharmaceutical supplies or medications, check for outdated medications, and notify pharmacist when inventory levels are low.
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Assisted with filling of over 20 prescriptions daily.
- Completed insurance forms and billed insurance companies.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
OCCUPATIONAL THERAPY AIDE
OCCUPATIONAL THERAPY CONSULTING SERVICES
Nassau, Bahamas
03.2019 - 07.2020
- Protected patient and personnel safety by cleaning work areas and disinfecting equipment after treatments
- Maintained excellent attendance record, consistently arriving to work on time
- Increased customer satisfaction by resolving child's functioning abilities in classroom and at home
- Observed patients undergoing treatments and reported status changes to supervising therapist for immediate attention
- Prepare materials and assemble equipment used during treatment
- Accurately constructed daily end of session reports on patient for record keeping
- Communicated with insurance companies for billing and services.
- Maintained occupational therapy supply inventories by regularly monitoring stock to determine product levels and anticipate supply needs.
- Worked with customers to understand needs and provide excellent service.
- Prepared variety of different written communications, reports and documents.
Education
DIPLOMA - MEDICAL OFFICE
ASHWORTH COLLEGE, ASSISTANT, Present
ASHWORTH COLLEGE
DIPLOMA - PHARMACY TECHNICIAN
ASHWORTH COLLEGE
DIPLOMA - OCCUPATIONAL, AIDE
No Degree - Covid 19 Testing Certificate
John Hopkins University
Baltimore MD - United States 05.2001 -
Skills
Team Managementundefined
Accomplishments
- Achieved Covid 19 minimization by administering Covid 19 Tests with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with various team members of Doctor's Hospital to minimize the effects of the Covid 19 Pandemic.
Additional Information
During the Covid 19 Pandemic, while employed as a Specimen Collector at Doctor's Hospital, I stood on the front line in health care, daily delivering quality customer service, while executing thousands of Covid 19 Rapid Antigen and RT-PCR testing to Bahamians, Organizations, Hotels Workers, Visitors and Tourists to eliminate the spread of the virus. This opportunity and experience was priceless.
Simultaneously, I worked as a Pharmacy Technician rendering highly proficient service within fast past retail pharmacy settings. Accurately labeling prescriptions, maintaining inventories, updating pharmacy records while providing exceptional customer service.
An interactive Special Needs Occupational Therapy Aide administering customized therapies to children and adolescents dealing with developmental issues, equipping young patients with the skills necessary to gain independence by improving fine motor abilities. Specialized in creating an encouraging and safe environment for patients.
I am currently interested in a part-time opportunity until I am ready to matriculate into University in October 2022 to pursue a Bachelors of Science (Hons) Degree in Occupational Therapy.
Software
Timeline
Specimen Collector
SPECIMEN COLLECTOR, DOCTOR'S HOSPITAL
04.2021 - 04.2022
PHARMACY TECHNICIAN TRAINEE
PHARMACHOICE PHARMACY
02.2021 - 01.2022
OCCUPATIONAL THERAPY AIDE
OCCUPATIONAL THERAPY CONSULTING SERVICES
03.2019 - 07.2020
No Degree - Covid 19 Testing Certificate
John Hopkins University
05.2001 -
DIPLOMA - MEDICAL OFFICE
ASHWORTH COLLEGE, ASSISTANT, Present
ASHWORTH COLLEGE
DIPLOMA - PHARMACY TECHNICIAN
ASHWORTH COLLEGE
DIPLOMA - OCCUPATIONAL, AIDE
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