Bernice Turnquest
Nassau,Bahamas
Summary
Thirteen years of experience in Customer Service, Training, and Management. A detail-oriented professional with a logical and methodical approach to work. Committed to ensuring compliance and accuracy to prevent errors.
Overview
13
13
years of professional experience
Work History
Cabin Crew Trainer & Management
SkyBahamas Airlines
Nassau
04.2006 - 07.2019
- Designated (BCAA) Check Cabin Attendant (Designate# 02493-DCCM): Eight (8)yrs
- SAAB 340 Cabin Attendant & Management: Thirteen (13) years.n (13)years
- Dangerous Goods & Security Trainer: Five(5) years
- Crew Resource Management Trainer (CRM): Five(5) years
- Customer Service/ Relations: (10yrs part-time)
- Training SAAB 340 Cabin Attendants (Initial, Recurrent and Requal) as specified in the FOTM and in accordance with BCAA (CASR) Standards/ Regulations
- Management/Supervision of Cabin Attendants which would include but not be limited to the following: Preparing Cabin Attendants' monthly Schedule/ Roster, daily inspections of Cabin Attendants' Required Items, uniforms, grooming, in-flight procedure, preflight and post-flight cabin procedures/duties, and preparing weekly reports for managers meeting(s)
- Training Cabin Crew in Evacuation Procedures, Ditching, Emergency Operations, General Ground, Emergency Procedures, Company Procedures, Emergency Equipment, International Procedures, Normal Operations, and Fire Drills
- Dangerous Goods Training in accordance with IATA Dangerous Goods Regulations (DRG)
- Staff Performance Appraisals
- Setting goals for Cabin Department and ensure my team and I work towards those goals and bring them to fruition
- Organizing workflow and ensuring that team members understand their duties or delegated task(s)
- Monitoring employee's productivity and provide constructive feedback and coaching
- Maintain records of Flight Times, Duty Times, and Rest Periods to ensure Cabin Crew is in compliance with Civil Aviation Safety Regulations (CASR)
- Ensure team members compliance with Company's, Industry and Civil Aviation Regulations and mandate
- Ensure compliance with IATA and ICAO procedures
- Assist Director of Human Resources with recruitment and hiring of Cabin (Flight) Attendants
- Meeting with Regulatory/ Oversight Authority ( Bahamas Civil Aviation Authority)
- Assist hospitals by facilitating and ensuring the safe transport of blood/blood products from the Family Islands
- Prepare Cabin Crew work Schedules/Rosters
- Monitor overtime to ensure the necessity and validity
- Resolve minor conflicts that may arise
- Cabin Attendants Manual Inspections
- Assist Marketing Department with advertising and community outreach
- Certified in First Aid, CPR &/AED
- BCAA ( Bahamas Civil Aviation Authority) Certification
Education
Degree - Social Work
University of The Bahamas
Nassau BahamasHigh School Diploma -
North Long Island Secondary
Skills
- Management, Training, Customer Service and Team Building
- Team Leadership
Projects
Facilitate and ensure safe air transport (by airplane) of blood/blood products procured during blood drives on the Family Islands - Princess Margaret Hospital & Doctors Hospital - this was a part of my responsibilities as Dangerous Goods Instructor - with proper authorization from Bahamas Civil Aviation Authority/Civil Aviation Authority Bahamas.
Hobbies and Interests
Health & Wellness, Animal Rights, Science
References
References available upon request.
Timeline
Cabin Crew Trainer & Management
SkyBahamas Airlines
04.2006 - 07.2019
Degree - Social Work
University of The Bahamas
High School Diploma -
North Long Island Secondary
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