Bianca Strachan
Nassau
Summary
Highly efficient Service Operations Associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SERVICE OPERATIONS ASSOCIATE
Machinery and Energy Ltd.
01.2017 - Current
- Update and submit the Payroll Report to the Supervisor
- Calculate/update and maintain product support metrics and KPI
- Open and close Work Orders
- Coordinate with Supervisor the necessary logistics to ship parts to other islands
- Book Air tickets and accommodations for Technicians
- Optimize departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Develope strong client relationships through timely and thorough follow-up on inquiries and concerns.
BANK TELLER
Bank of The Bahamas
06.2016 - 07.2017
- Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals.
- Maintained customer confidence and protected bank operations by keeping information confidential.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
OFFICE MANAGER
WhatFall
01.2012 - 07.2015
- Oversaw daily office operations for staff of over 30 employees
- Completed weekly staff schedule
- Assisted with creating, organization of payroll files and filing of payroll data, and distribution of paychecks
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Education
Bachelor of Science - Family Science
University of Maryland
College Park01.2010
Associate of Arts - Liberal Arts And Sciences
Essex County College
Newark, NJ05.2007
Skills
- Highly Self Motivated
- Autonomy To Make Decisions
- Workplace Safety
- Issue Resolution
- Troubleshooting
- Good verbal communication
- Capability to work under pressure
- Program Support
- Management Support
- Data Entry
Certification
UDEMY
Certified Strategic HR Management, Prep CHRL, CHRP, SPHRi
UDEMY
-Effective Human Resource Administration
UDEMY
-Introduction To Human Resources Techniques
UDEMY
-Human Resources 101: Learning HR Fundamentals Today
Community Service
ROTARACT CLUB, Secretary, 2016-2017
ROCKS ATHLETICS CLUB Vice President 2011-PRESENT
References
- Ms. Tonique Williams, Public Relations Manager, NIB, Nassau, NP, 376-9295
- Ms. Lynn Evans, Former Teacher, Grand Bahama Catholic High School, Freeport, GB, 442-8395
- Mrs. Tasha Bullard Hamilton, Department of Labour, Freeport, GB, 812-6856
Timeline
SERVICE OPERATIONS ASSOCIATE
Machinery and Energy Ltd.
01.2017 - Current
BANK TELLER
Bank of The Bahamas
06.2016 - 07.2017
OFFICE MANAGER
WhatFall
01.2012 - 07.2015
Bachelor of Science - Family Science
University of Maryland
Associate of Arts - Liberal Arts And Sciences
Essex County College
Similar Profiles
Barry NairnBarry Nairn
Sales Manager at Machinery & Energy LtdSales Manager at Machinery & Energy Ltd
McKade Johnson (Mac)McKade Johnson (Mac)
Inside Rental Sales Representative at Blanchard Machinery (Caterpillar Machinery)Inside Rental Sales Representative at Blanchard Machinery (Caterpillar Machinery)
Tyler DelforteTyler Delforte
Outside Sales Representative at Akins Machinery, Inc. Machinery Division of Wurth Baer SupplyOutside Sales Representative at Akins Machinery, Inc. Machinery Division of Wurth Baer Supply
Artchia TinkerArtchia Tinker
Staff Manager at Family Guardian InsuranceStaff Manager at Family Guardian Insurance
Ptah WrightPtah Wright
Concessions Agent at Fusion SuperplexConcessions Agent at Fusion Superplex