Brandi Braynen
Nassau
Summary
A motivated, adaptable and detail-oriented professional with over 8 years of experience in the customer service industry and 3 years in the financial industry. Adept at managing cash and credit transactions. Seeking to leverage my knowledge and experience to improve the quality and overall performance of the organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Financial Solutions Advisor
RBC Royal Bank Bahamas
Nassau
06.2022 - Current
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Administrative Support Officer
Guardsman Bahamas (First Caribbean Bank Treasury)
Nassau
05.2021 - 05.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for bank accounts.
Teller
Guardsman Bahamas (First Caribbean Bank Treasury)
Nassau
03.2020 - 05.2021
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted with training of new tellers on policies and procedures.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Store Associate
Winners, TJX
Halifax
04.2018 - 07.2019
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Worked with loss prevention in monitoring shopper behavior.
- Used POS system to process sales, returns, online orders, and gift card activations.
Tax Professional
H & R Block
Halifax
01.2019 - 04.2019
- Completed and filed returns with tax departments at provincial, and federal levels.
- Provided information about available products and services to clients, resulting in increased business opportunities.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Scheduled appointments and conducted follow-up calls to clients.
Sales Representative
SDI Marketing
Halifax
10.2017 - 02.2018
- Greeted and acknowledged customers entering and exiting the store
- Informed customers and potential customers about the company products
- Worked to achieve daily sales target
Customer Service Representative
Variety Disposable Products
Nassau
08.2015 - 09.2016
- Recommended, selected and helped locate or obtain merchandise based on customer's needs and desires
- Processed cash, credit and debit transactions accurately reflecting strong numeracy skills
- Greeted and assisted all customers to ensure a hassle-free experience and encourage repeat business
Education
High School Diploma -
Temple Christian High School
Nassau, Bahamas06.2015
Bachelor of Commerce - Global Business Management
Saint Mary’s University
Halifax, NSBachelor of Science - Financial Management
University of The West Indies
06.2023
Skills
- Microsoft Office Suite Proficiency
- QuickBooks Proficiency
- Cash Handling and Management
- Effective verbal and written communication
- Excellent customer service
- Strong interpersonal skills
- Attention to detail
Certification
Revive Academy Soft Skills Program | 2020 - 2021
H & R Block Level 1 Tax Certification | 2018
Timeline
Financial Solutions Advisor
RBC Royal Bank Bahamas
06.2022 - Current
Administrative Support Officer
Guardsman Bahamas (First Caribbean Bank Treasury)
05.2021 - 05.2022
Teller
Guardsman Bahamas (First Caribbean Bank Treasury)
03.2020 - 05.2021
Tax Professional
H & R Block
01.2019 - 04.2019
Store Associate
Winners, TJX
04.2018 - 07.2019
Sales Representative
SDI Marketing
10.2017 - 02.2018
Customer Service Representative
Variety Disposable Products
08.2015 - 09.2016
High School Diploma -
Temple Christian High School
Bachelor of Commerce - Global Business Management
Saint Mary’s University
Bachelor of Science - Financial Management
University of The West Indies
Revive Academy Soft Skills Program | 2020 - 2021
H & R Block Level 1 Tax Certification | 2018
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