Brenay Forbes
Bahama Sound 14
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Kahari Resort
06.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Guest Services Agent
Grand Isle Resort & Residences
11.2022 - 06.2023
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Family Guardian Insurance Company
09.2014 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Office Assistant/Housekeeper
White Bay Cay
03.2013 - 08.2013
- Responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Made beds quickly to maximize team efficiency.
- Dusted and polished surfaces to achieve attractive shine.
- Adhered to optimal standards for cleanliness, appearance and service.
- Prepared rooms with top-notch standards every time.
- Ordered and stocked supplies to avoid shortages and excess inventory.
- Inspected lobbies, rooms, halls and offices to determine levels of cleanliness.
Cashier
Asue Draw
06.2012 - 03.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
Government Job Skills Training & Initiative Program
11.2011 - 06.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Windermere High School
Savanna Sound, Eleuthera05.2010
Skills
- Dynamic Communication Skills
- Word Processing
- Inventory Oversight
- Product and Service Sales
- Time Management
- Operational Efficiency
- Written and Oral Communications
- Customer Service
- Problem-Solving Skills
- Keen Attention to Detail
Accomplishments
4 BJC’s:
Mathematics (B)
English Language (C)
Religious Studies (C)
Social Studies (D)
Windermere High School:
6 BGCSE’s:
Religious Studies (D)
Spanish (C)
Office Procedures (C)
Keyboarding Skills (A)
English Language Extended (C)
Mathematics Extended (D)
SAT Score: 1320
Certification
Anti-Money Laundering & compliance Training 2014 – 2021
LOMA Associate, Customer Service 2016
LOMA Associate, Life Management Institute 2017
LOMA, Fellow, Life Management Institute 2018
Timeline
Front Desk Agent
Kahari Resort
06.2023 - Current
Guest Services Agent
Grand Isle Resort & Residences
11.2022 - 06.2023
Customer Service Representative
Family Guardian Insurance Company
09.2014 - 11.2022
Office Assistant/Housekeeper
White Bay Cay
03.2013 - 08.2013
Cashier
Asue Draw
06.2012 - 03.2013
Customer Service Representative
Government Job Skills Training & Initiative Program
11.2011 - 06.2012
High School Diploma -
Windermere High School
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