Brent Deveaux Jr

• Manages team of 10
• Accomplish various tasks within established timeframes, including developing and executing strategic plans with performance metrics.
• Streamline workflows by identifying and addressing bottlenecks, and implement appropriate solutions.
• Manage recruitment, interviews, and employee mentoring programs to promote engagement and positive feedback.
• Leverage industry expertise, customer service skills, and analytical nature to resolve customer concerns and build loyalty.
• Oversee satellite branch and lead teams in Administration and Credit across two locations.
• Acquire familiarity with diverse range of industries, business practices, and regulatory requirements.
• Review and analyze business loan applications for funding viability and suitability, while enhancing operational efficiency through development and refinement of standard operating procedures to address policy issues and improve protocols.

• Manage and coach staff to meet goals, maintain morale, and optimize resource allocation for efficiency.
• Support team of three credit writers in achieving sales and customer service goals while ensuring compliance with banking procedures and regulations.
• Collaborate on development of programs to meet financing mandates set by government and financing institutions, aligning with targeted economic impact and UN Strategic Development Goals.
• Contribute to creating financial products to expand the Bank's offerings, boost income, and address funding needs for MSMEs.
• Analyze clients' financial statements to identify trends, growth opportunities, and areas of concern.
• Manage risk exposure through thorough credit assessments for loan applicants and collaborate with credit committees to evaluate applications.
• Mentor new hires by sharing best practices in sales techniques, relationship management, and compliance procedures.
• Handle diverse client portfolio and work with other departments to ensure overall compliance and risk management.

Branch Manager overseeing all branch operations and a team of 30, including Operations, Premises, Credit, and Customer Service:

• Continuously monitoring branch performance against key indicators, taking corrective actions to meet or exceed objectives.
• Maintaining friendly and professional customer interactions, enhancing service quality, and promptly resolving client issues.
• Overseeing daily operations for streamlined efficiency, ensuring timely task execution and optimal resource allocation.
• Evaluating employee performance regularly through appraisals and feedback sessions to drive continuous skill and knowledge development.
• Strengthening relationships with key clients to secure long-term partnerships and drive revenue growth.
• Interviewing and hiring talented individuals with top-level strengths to enhance organizational talent and skill set.
• Notable Accomplishments:
• Effectively managing and boosting team morale during challenging times like Hurricane Dorian and COVID-19.
• Improving sales and customer service culture within th staff environment.

Responsible for managing and growing a portfolio of credit clients for the Freeport Branch and leading a Sales team of six.

• Revitalized and reintroduced mortgage sales to Freeport Branch.
• Implemented effective sales strategies to increase product offerings and drive revenue growth.
• Boosted employee morale through recognition initiatives, leading to increased productivity levels across team.
• Represented bank to community through good customer relations.
• Assessed employee performance and developed improvement plans.
• Monitored market conditions closely to provide accurate advice on optimal borrowing strategies for clients seeking mortgages or refinancing options.
• Decreased loan approval turnaround time by optimizing workflow processes and enhancing communication among team members.

• Responsible for managing and growing portfolio of credit clients
• Reviewed and restructured delinquent mortgage accounts
• Accomplished sales targets amidst liquidity challenges and environment where processes and goals were constantly restructuring.

Responsibilities of a Branch Manager (Full Time Compliment of 13 inclusive):

• Achieved business results through sales and marketing leadership, implementation of strategic objectives, and representation in local marketplace.
• Developed community relationships to capitalize on business opportunities.
• Provided ongoing coaching and development of staff, ensuring high level of employee commitment and capability through focused sales/service management routines.
• Partnered with and provided support to Head Office to implement strategies, processes, and disciplines to achieve sustainable earnings and revenue growth through sales force.
• Oversaw administration of insurances and covenants as it relates to new clients and portfolio.
• Balanced rewards of meeting business objectives with risk of loss to customer, employee, and shareholder by following corporate compliance/policies to maintain risk exposure and operate within legal framework.
• Provided overall management by leading establishment and achievement of team sales objectives and related activities to achieve a high standard of customer care, optimal business retention, profitable growth, and productivity.

• Responsibilities of Mortgage Specialist
• Responsibilities of Branch Manager
• High ratings and commendation in balancing risk and lending received.

• Responsibilities of a Mortgage Specialist: Contributed to meeting team sales by acquiring and growing profitable client relationships
• Provided customized solutions and financial advice designed to satisfy clients' long-term goals
• Sought out new clients by developing relationships within the community and local centers of influence
• Enhanced experience of existing clients by providing accessibility and one-on-one advice and valuable information on home ownership
• Anchored clients with appropriate delivery channel within RBC.