BRIANNE A. BAKER
Nassau, The Bahamas
Summary
Detail-oriented team player with strong organizational skills. Proven ability to handle multiple projects simultaneously while maintaining a high degree of accuracy. Highly adaptable and responsible team member proficient in cash handling, effective at organizing paperwork, resolving discrepancies, and providing exceptional customer service.
Overview
7
7
years of professional experience
Work History
Settlement Associate
Fidelity Bank (Bahamas) Ltd.
04.2023 - 11.2023
- Posting journal vouchers/ funds to various client accounts.
- Posting to General Ledger Accounts.
- Balancing ATM Reports daily.
- Balancing Merchant Reports/ Allocating merchant funds/profits.
- Reconciling rejected transactions.
- Posting internet banking transfers.
- Completing Credit and Debit Adjustments as necessary to clients accounts.
- Settling Retail Disputes
- Posting of Cash Advances
- Debiting GST Payments from new accounts
- Posting of Payment Reconciliation
- Respond to any emails regarding settlement.
- Ensure accurate digits, currency and software to prevent reversals/double working.
Client Credit Administration Associate
Fidelity Bank (Bahamas) Ltd.
11.2022 - 04.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used coordination and planning skills to achieve successful customer appreciation in- branch events.
- Submit daily/monthly reports in a timely manner.
- Assist clients with loan queries.
- Complete accurate daily reports of sales and closed loans.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Proofread and edited documents for accuracy and grammar.
- Gained exposure to interviewing clients for loan eligibility.
- Ensuring appropriate collateral forms and supporting documents were filled out/handed in by the client.
- Preparation of satisfaction letters for matured loans/mortgages.
- Keep in contact with old and new clients to aid in client retention.
- Informed customers of promotions to increase sales productivity and volume.
- Attended weekly credit trainings.
- Assisted eligible clients with completing loan extensions/loan savings withdrawals forms.
Customer Support Representative
Fidelity Bank Credit Card Services
10.2019 - 11.2022
- Support customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Participates in ongoing trainings to learn new products and enhance skills to optimize customer service delivery.
- Recommend solutions to complex situations through research and critical thinking and escalate customer to supervisor for enhanced support when necessary.
- Liaise with internal teams to resolve customer concerns and escalate issues.
- Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Increase sales by educating prospects on benefits of products and services in comparison to competitors.
Customer Service Representative (Teller)
Fidelity Bank (Bahamas) Ltd
11.2018 - 10.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
BAF Financial & Insurance, Bahamas
02.2018 - 10.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Server/Cashier
Checkers Café
07.2016 - 01.2018
- Worked with POS system to place orders and manage bills.
- Sanitized and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, dishes, trays and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers.
- Maintained drive-through order efficiency and accuracy through clear communication with fellow colleagues, earning numerous satisfied customers.
Education
Bachelor Of Arts - Psychology
The University of The Bahamas
Nassau, Bahamas2023
High School Diploma -
Kingsway Academy
Nassau, Bahamas01-2016
High School Diploma -
St. Augustine's College
Nassau, Bahamas2013
Skills
- Computer proficient
- Verbal Communication
- Written Communication
- Excellent Reading, Writing and Organizational Skills
- Over 5 years' experience in Customer Service
- Cash Handling
- Multitasking and working with various systems simultaneously
- E-mail and Telephone Etiquette
- Microsoft Windows and Office
- Resolving Problems and Incidents
- Collaborative Team Player
- Incoming Call Management
- Friendly and Patient
- Numerous Training Material Development
- Experience in various Banking Areas
Accomplishments
• Seven (7) BGCSE Passes: Mathematics, Biology, English Language, History, Commerce, Literature and Spanish
• Multiple High School Certificates for achievements in various subjects
• Vice President of Human Resources in Junior Achievement (2014-2015)
• 2x Fidelity Bank Scope Awards Awardee – Most Efficient (2018)
• Fidelity Bank Scope Awards Awardee - Branch Trooper (2022)
• Consistent satisfactory Performance Appraisal Scores for Fidelity Bank
Other Training
Fidelity Bank (Bahamas) Ltd.
- Sr. Deposit Administrative Representative – Account opening/closure procedures, Journal Vouchers, Credit References, Risk Ratings etc.
- Credit Training - Recognizing good potential loan clients, The 5 C's in Credit, Preparation of Loan Documents (promissory note, salary deduction letters, payoff letters etc.), Bundling Loan Products etc.
Timeline
Settlement Associate
Fidelity Bank (Bahamas) Ltd.
04.2023 - 11.2023
Client Credit Administration Associate
Fidelity Bank (Bahamas) Ltd.
11.2022 - 04.2023
Customer Support Representative
Fidelity Bank Credit Card Services
10.2019 - 11.2022
Customer Service Representative (Teller)
Fidelity Bank (Bahamas) Ltd
11.2018 - 10.2019
Customer Service Representative
BAF Financial & Insurance, Bahamas
02.2018 - 10.2018
Server/Cashier
Checkers Café
07.2016 - 01.2018
Bachelor Of Arts - Psychology
The University of The Bahamas
High School Diploma -
Kingsway Academy
High School Diploma -
St. Augustine's College
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