Summary
Overview
Work History
Education
Skills
Hobbies
Certification
Timeline
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Brithney Higgs

Brithney Higgs

Nassau

Summary

I am an experienced individual leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. I am also a quick-thinker recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Stingray Facilitator, Shore Excursions Rep.

Disney Cruise Line
07.2007 - 01.2011
  • Worked close with guests off and onboard the cruise ship.
  • Resolving issues and concerns guests may have such as incident and End of Day Reports.
  • Answering emails from various tour companies.
  • Selling of tour excursions while onboard the cruise line.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Assisted in training new hires and offered ongoing support to help them reach their full potential.
  • Collaborated with cross-functional teams to develop new strategies for increased revenue generation.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Contributed to team sales goals by upselling products and services to customers.

Sales and Marketing Representative

Bahamar
01.2011 - 06.2012
  • Developing sales pitches to sell products or services.
  • Contributed to event marketing, sales and brand promotion.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Stayed current on company offerings and industry trends.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Giving sales presentations to a range of prospective clients.
  • Meeting or exceeding sales goals

Reservations and Sales Agent

Stuart Cove Dive Bahamas
06.2012 - 04.2018
  • Booked tour excursions from various hotel and cruise ship guests.
  • Sent emails consisting of incident reports, cruise ship invoices, end of day reports.
  • Managed daily auditing and inventory control.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Cruise Experience Supervisor

Blue Lagoon Island
04.2018 - Current
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Provided support during emergency situations or medical incidents by coordinating appropriate responses with ship staff members as necessary.
  • Stayed up-to-date on industry trends regarding popular destinations, itinerary changes, and new ship launches to better assist cruise guests.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Mentored newly hired employees and developed training manual to use for reference.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Education

Currently Pursuing Bachelors Business Management -

University of The Bahamas
Nassau, Bahamas
06.2025

Diploma -

C. V. Bethel Senior High school
06.2007

Honour Roll Grad -

S. C. McPherson Junior High School
06.2004

Skills

  • Microsoft Office (All Programs)
  • Focuspoint
  • Quickbooks
  • Idea Development and Brainstorming
  • Business Development
  • Improvement plan knowledge
  • Inventory Oversight
  • Staff Development
  • Schedule development
  • Staff Management
  • Project Management
  • Business Administration

Hobbies

I love to Travel, read and learn about new cultures.

Certification

  • Aquila Certifications
  • ShipMate Certification
  • First-Aid Responder Certification

Timeline

Cruise Experience Supervisor

Blue Lagoon Island
04.2018 - Current

Reservations and Sales Agent

Stuart Cove Dive Bahamas
06.2012 - 04.2018

Sales and Marketing Representative

Bahamar
01.2011 - 06.2012

Stingray Facilitator, Shore Excursions Rep.

Disney Cruise Line
07.2007 - 01.2011

Currently Pursuing Bachelors Business Management -

University of The Bahamas

Diploma -

C. V. Bethel Senior High school

Honour Roll Grad -

S. C. McPherson Junior High School

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Brithney Higgs