Brittany Curry
Summary
Dedicated and self-motivated professional with extensive experience in customer service, hospitality, and event planning. Showcase exceptional professionalism, a strong work ethic, and the ability to excel independently and as part of a team. Committed to delivering outstanding results and creating positive guest experiences through meticulous attention to detail and proactive problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Reservations & Events Supervisor
Pelican Bay Hotel
05.2022 - Current
- Oversee and manage hotel accommodations, ensuring accurate and efficient reservation processes
- Handle commission payments, verifying accuracy and ensuring timely processing
- Coordinate, plan, and execute various events, including weddings, receptions, parties, ceremonies, and graduations
- Collaborate with clients to gather requirements and provide tailored solutions for seamless execution
- Ensure full payment collection for all events and maintain accurate financial records
- Prepare and update Banquet Event Orders (BEOs) while ensuring effective communication with kitchen staff and relevant teams
- Generate detailed monthly reports for accounts and reconcile credit card transactions during night audits
- Develop seasonal rates for corporate and leisure clients
- Update and distribute corporate and leisure contracts
- Manage and update website content to ensure it remains current, engaging, and aligned with the company’s branding
- Monitor and maintain online inventory across platforms to ensure accuracy and availability
- Train and mentor new staff, upholding company standards and delivering exceptional service
Front Desk Agent | Night Auditor
Pelican Bay Hotel
11.2018 - 05.2022
- Welcomed and assisted guests, ensuring a seamless check-in/check-out process and exceptional customer service
- Addressed guest inquiries, resolved complaints, and provided solutions to maintain high satisfaction levels
- Coordinated and confirmed tour bookings for guests, offering tailored recommendations
- Assisted guests with questions regarding the hotel and surrounding establishments, enhancing their overall experience
- Issued room charges, prepared final billing, and processed payments with precision
- Posted, adjusted, and reconciled daily room charges to maintain accurate financial records
Front Desk Clerk
Island Seas Resort
01.2017 - 11.2018
- Greeted and checked in/out guests, ensuring their comfort and satisfaction
- Handled credit card processing, filing, and log maintenance efficiently
Customer Service Representative
ItelBPO
11.2014 - 01.2017
- Conducted customer surveys and sold BTC merchandise/packages
- Provided timely notifications and resolved customer inquiries effectively
Agent
Hertz Car Rental
01.2012 - 01.2013
- Facilitated rental bookings while ensuring seamless customer interactions
Customer Service & Sales Representative
City Associates
01.2010 - 01.2011
- Assisted guests and handled cash transactions with accuracy and professionalism
Education
College Preparation Courses -
College of The Bahamas
01-2011
Diploma - Hospitality
Sir Jack Hayward High School
01.2009
Skills
- Customer Service Excellence
- Event Planning & Coordination
- Problem-Solving & Complaint Resolution
- Cash Handling
- Staff Training
Certification
- Project Manager Certification, University of the Bahamas, 01/01/24
- Bahamas Host, Ministry of Tourism, 01/01/23
Accomplishments
- Consistently recognized for delivering outstanding customer experiences.
- Successfully planned and executed high-profile events, including weddings and corporate meetings.
- Played a key role in training new employees to uphold operational standards.
Timeline
Reservations & Events Supervisor
Pelican Bay Hotel
05.2022 - Current
Front Desk Agent | Night Auditor
Pelican Bay Hotel
11.2018 - 05.2022
Front Desk Clerk
Island Seas Resort
01.2017 - 11.2018
Customer Service Representative
ItelBPO
11.2014 - 01.2017
Agent
Hertz Car Rental
01.2012 - 01.2013
Customer Service & Sales Representative
City Associates
01.2010 - 01.2011
Diploma - Hospitality
Sir Jack Hayward High School
College Preparation Courses -
College of The Bahamas
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