Brittney D. Woodside
Summary
To obtain a responsible and challenging position where my ten plus years of hospitality experience will have valuable application.
Overview
16
16
years of professional experience
Work History
ASSISTANT FRONT DESK MANAGER
WARWICK PARADISE ISLAND
06.2021 - 01.2024
- Defining and implementing front office objectives and procedures
- Hiring and training staff and managing the shift schedules
- Attending to guests' complaints and questions and providing exceptional customer service
- Ensuring that the front office and reception area is kept clean and organized
- Maintaining front office office supplies and equipment
- Managing budgets, records, and contracts
- Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails
- Conducting performance reviews with the front desk staff
- Generating reports and feedback for presentation to the general manager
- Performing administrative duties such as filing and updating records, among others, as needed.
FRONT DESK SUPERVISOR
MELIA NASSAU BEACH
11.2017 - 03.2021
- Providing excellent guest service, while insuring efficient registration and billing services
- Ensure guest requests, inquiries and concerns are addressed and completed in a timely manner
- Assisted guests and fellow associates to resolve any issues promptly whenever they would arise
- Responsible for settling guest accounts and all aspects of record-keeping by overseeing and coordinating front desk and audit function to ensure financial transactions for the day were verified and balanced.
FRONT DESK AGENT
MELIA NASSAU BEACH
08.2013 - 11.2017
- Offering assistance to guests and provide every essential thing to create loyal and happy guests
- Performing front as well as back of house duties for the satisfaction of every guest
- Organizing, making and canceling reservation
- Aware of pertinent information related to each group in the hotel and when and where meetings will be held
- Responsible for knowing the every guest name and utilize it at the possible opportunity
- Providing guests fast, friendly and efficient service while managing guests on telephone as well as in front of me
- Outstanding ability to perform several tasks at once
- Assisting supervisor/managers with their tasks as well as completing essential reports.
FRONT DESK CLERK/ CONCIERGE AGENT/RESERVATION/ OPERATOR
SANDALS
08.2012 - 08.2013
- Offering assistance to guests and provide every essential thing to create loyal and happy guests
- Performing front as well as back of house duties for the satisfaction of every guest
- Organizing, making and canceling reservation bills and offering occasional valet parking and providing bell service and delivery
- Aware of pertinent information related to each group in the hotel and when and where meetings will be held
- Responsible for knowing the every guest name and utilize it at the possible opportunity.
ORDER CLERK
KIRA BEST /AUTEC Navy Base
02.2009 - 08.2012
- Receive and process orders for a variety of goods or services and inform customers of receipt, prices, shipping dates, and delay I also prepare simple contracts and handle customer complaints As well as update US Government Applications such as Maximo, ILSMIS and Fed log
EXECUTIVE PERSONAL ASSISTANT
Arawak Homes/ Sunshine Insurance
07.2008 - 02.2009
- Executive Summaries & Newsletters, Organizing travel & Preparing Complex Travel Itineraries, Preparing Correspondence on the behalf of the company's president, Typing Documents/ Taking Dictation/ Writing Minutes, Managing, Reviewing, Filing & Office Systems, Commissioning Work on behalf of the President & Liaising With Staff, Managing the President's Electronic Diary, Conducting Research on the Internet Writing Reports, Reading, Monitoring & Responding to the President's Email Correspondence, Booking Meetings/ Answering Calls & Queries
Education
Mary Star Of The Sea
Grand Bahama Catholic High
Galilee Academy
Certificate - Introduction To Hotel Operations
ECornell
11.2019
Skills
- Adobe
- Adobe Flash
- HTML/XHTML
- Java
- Oracle
- Windows Vista/XP
- Microsoft: WORD, EXCEL, PUBLISHER, POWER POINT
- Hospitality
- Organizational proficiency
- Staff Training and Development
- Customer Service
Timeline
ASSISTANT FRONT DESK MANAGER
WARWICK PARADISE ISLAND
06.2021 - 01.2024
FRONT DESK SUPERVISOR
MELIA NASSAU BEACH
11.2017 - 03.2021
FRONT DESK AGENT
MELIA NASSAU BEACH
08.2013 - 11.2017
FRONT DESK CLERK/ CONCIERGE AGENT/RESERVATION/ OPERATOR
SANDALS
08.2012 - 08.2013
ORDER CLERK
KIRA BEST /AUTEC Navy Base
02.2009 - 08.2012
EXECUTIVE PERSONAL ASSISTANT
Arawak Homes/ Sunshine Insurance
07.2008 - 02.2009
Mary Star Of The Sea
Grand Bahama Catholic High
Galilee Academy
Certificate - Introduction To Hotel Operations
ECornell