Burke Clarke
Nassau
Summary
Adept at multitasking and prioritization, I significantly enhanced customer satisfaction and operational efficiency at Manager,supervisor. My expertise in cleanliness and sanitation, combined with a knack for networking and relationship building, led to a notable increase in repeat business. Showcasing a professional attitude and problem-solving abilities, I consistently exceeded employer expectations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Mixologist
Manager,supervisor
06.2024 - 10.2024
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Prepared classic, modern, and unique cocktails for each customer.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
- Input orders into system at point of sale and created guest checks.
- Participated in industry events to stay current with mixology trends, incorporating innovative ideas into the bar program.
- Managed inventory to ensure availability of all necessary ingredients, reducing waste and optimizing costs.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Food and Beverage Attendant
Human Resources Department
01.2022 - 06.2024
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Arranged tables and chairs for special occasions and events.
Food and Beverage Server
Manager,supervisor
02.2013 - 08.2021
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
Linen Room Attendant
Human Resources Department
11.2010 - 04.2013
- Maintained inventory levels by regularly restocking linen storage areas and ensuring supplies were readily available for staff use.
- Safeguarded hotel property by adhering to strict security protocols when accessing restricted areas such as the linen room or laundry facility.
- Supported environmental initiatives by separating recyclable materials from waste during daily tasks, promoting responsible resource usage within the hotel operation.
- Improved linen quality by conducting thorough inspections and reporting any damages or stains to management.
Food Preparation Worker
Manager,supervisor
03.2004 - 05.2009
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Packaged and stored food products following proper handling and preservation methods.
- Organized and re-stocked various stations and self-service items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Assisted chefs in preparing high-quality meals, contributing to excellent customer satisfaction ratings.
- Utilized organizational skills to maintain an orderly pantry system, simplifying ingredient retrieval during busy shifts.
- Collaborated with team members to efficiently complete complex recipes, ensuring timely service to guests.
Education
High School Diploma -
Old Bight High School
Cat Island 06-2009
Skills
- Efficient multitasking
- Food preservation and storage methods
- Cleanliness and sanitation
- Customer experience management
- Networking and relationship building
- Memory for orders
- Professional Attitude
- Problem-solving abilities
- Team player mentality
- Multitasking and prioritization
- Upselling strategies
Certification
- Bartender & Mixologist Certification
- Food Safety Manager Certification –Ministry of Health
Languages
English
Native language
Spanish
Intermediate
B1
Timeline
Mixologist
Manager,supervisor
06.2024 - 10.2024
Food and Beverage Attendant
Human Resources Department
01.2022 - 06.2024
Food and Beverage Server
Manager,supervisor
02.2013 - 08.2021
Linen Room Attendant
Human Resources Department
11.2010 - 04.2013
Food Preparation Worker
Manager,supervisor
03.2004 - 05.2009
High School Diploma -
Old Bight High School
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