Andrell Nottage-Cartwright
Banker
Nassau,Bahamas
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Able to work with a diverse group of people and has strong commitment to a healthy team driven environment dynamics. Proactive individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Senior Operations Supervisor
Commonwealth Bank
10.2020 - Current
- Cross-training as Branch Assistant Manager Operations and assuming the role as necessary
- Authorizing account openings and closing
- Creating development plans and completing employee evaluations
- Handling customer service grievances
- Training and educating direct reports on customer service stands, Bank's policy and procedures (supervising staff of 9-12 persons)
- Preparing weekly and monthly reports
- Chairing weekly department meetings and preparing minutes
- Verifying branch's cash limits daily
- Ensuring smooth flow of customers' queue
- Scheduling employees for shifts and vacations, taking into account customer traffic and employee strengths.
Operations Supervisor #2
Commonwealth Bank
03.2018 - 09.2020
- Maintaining adequate cash supply of all currencies for the Branch and its ABM machines
- Cross-training as a Verification Officer to ensure entries and transactions are accurate and in compliance with Central Bank regulations
- Balancing and maintaining Petty Cash for the branch
- Developing customer service representatives
- Responding to customer concerns with 48 hours
- Enforcing regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivating and training employees to maximize team productivity.
Operations Supervisor #3
Commonwealth Bank
12.2015 - 02.2018
- Maintaining adequate cash supply of all currencies for the Branch and its ABM machines
- Balancing and reconciling General Ledgers and Cash Statement daily
- Ensuring Customer Service Representative balance float daily
- Responsible for clearing cheques (BSD & USD) to ensure customer's funds are deposited
- Achievements
- 2016 Customer Service Excellence Nominee
- 2017 Supervisory Award Nominee
- 2018 Branch of the Year Winner
Customer Service Representative
01.2011 - 01.2013
- Processing payments and deposits for customers
- Balancing cash float daily
- Clearing loan/credit card applications
- Assisting in updating new system for customer verification
- Assisting customers in opening accounts
- Preparing Foreign Currencies Report daily for Central Bank
- Adhering to Anti-Money Laundering and Counter Financing of Terrorism requirements asoutlined by The Central Bank of the Bahamas
Ambassador and Sales Representative
The Cosmetic Boutique, Bobbi Brown Brand
05.2010 - 05.2011
- Ensuring area was stocked
- Compiling stock ordering lists
- Educating customers about brand and products
- Achievement
- Awarded for highest sales in department and customer service
Administrative Assistant
Perio Med Care Limited
01.2009 - 01.2010
- Managing medical clinic for over 300 patients (for three separate practitioners)
- Coordinating appointments locally and abroad
- Communicating with insurance companies to verify benefits to ensure payments
- Inputting data, billing information, and claims into healthcare managing system
- Writing letters and creating surgery notes
Education
American Bankers Association Certificate in Principles of Banking -
undefined
Queen's College
Certificate in Fraud Prevention -
American Bankers Association
03.2021 - 11.2021
Mediating Conflict And employee Relations - Supervisor Certificate
American Bankers Association
01.2018 - 12.2018
Managing Customer Service
American Bankers Association
02.2022 - 03.2022
Skills
Customer Relations
Coaching and mentoring
Staff training/development
Timeline
Managing Customer Service
American Bankers Association
02.2022 - 03.2022
Certificate in Fraud Prevention -
American Bankers Association
03.2021 - 11.2021
Senior Operations Supervisor
Commonwealth Bank
10.2020 - Current
Operations Supervisor #2
Commonwealth Bank
03.2018 - 09.2020
Mediating Conflict And employee Relations - Supervisor Certificate
American Bankers Association
01.2018 - 12.2018
Operations Supervisor #3
Commonwealth Bank
12.2015 - 02.2018
Customer Service Representative
01.2011 - 01.2013
Ambassador and Sales Representative
The Cosmetic Boutique, Bobbi Brown Brand
05.2010 - 05.2011
Administrative Assistant
Perio Med Care Limited
01.2009 - 01.2010
American Bankers Association Certificate in Principles of Banking -
undefined
Queen's College