Summary
Overview
Work History
Education
Skills
Timeline
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Carleen Forbes

Nassau,EG

Summary

Dynamic Gas Station Manager with a proven track record at Peter Roker, excelling in inventory management and customer relations. Enhanced operational efficiency through proactive problem-solving and effective team leadership, resulting in improved profitability and customer satisfaction. Skilled in financial oversight and employee development, fostering a motivated workforce dedicated to service excellence.

Professional in retail management with proven track record of enhancing operational efficiency and customer experience in gas station settings. Adept at team collaboration, driving results, and adapting to changing needs. Possesses key skills in inventory control, cash handling, and customer service, while being reliable and flexible.

Overview

24
24
years of professional experience

Work History

Gas Station Manager

Peter Roker
08.2016 - Current
  • Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
  • Improved overall store performance with proactive maintenance of gas pumps and equipment.
  • Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
  • Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
  • Ensured compliance with all relevant regulations by staying current on industry standards and implementing required changes promptly as needed.
  • Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
  • Enhanced customer satisfaction by implementing efficient service protocols and staff training.
  • Maintained accurate financial records, enabling timely reporting and informed decisionmaking.
  • Reduced operational costs through effective inventory management and streamlined processes.
  • Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
  • Evaluated sales data to identify trends and adjust product offerings accordingly, driving continuous improvement in revenues.
  • Led team meetings fostering open dialogue about concerns or suggestions resulting in improved operational efficiency.
  • Collaborated with vendors to negotiate better pricing, resulting in increased profit margins.
  • Streamlined checkout process, reducing customer wait times and enhancing satisfaction.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Restaurant Manager

Restaurants Bahamas Limited/ Dunkin Donuts
08.2009 - 11.2015
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.

Restaurant Manager

Twin Brothers Seafood & Grill
11.2001 - 02.2008
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Scheduling staff using forecasted sales to ensure the smooth operation of the restaurant
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.

Education

Diploma in Hotel And Restaurant Management -

Ashworth University
Online

High School Diploma -

Hampton High School
Jamaica
06-1992

Skills

  • Retail store operations
  • Workforce development
  • Problem Solving
  • Service excellence
  • Time management
  • Effective Communication
  • Work PlaceProfessionalism

Timeline

Gas Station Manager

Peter Roker
08.2016 - Current

Restaurant Manager

Restaurants Bahamas Limited/ Dunkin Donuts
08.2009 - 11.2015

Restaurant Manager

Twin Brothers Seafood & Grill
11.2001 - 02.2008

Diploma in Hotel And Restaurant Management -

Ashworth University

High School Diploma -

Hampton High School

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Carleen Forbes