Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlette Curtis

Nassau Bahamas

Summary

I’m a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Space Cleaner

Mr K Ingram - The Island House
07.2024 - 01.2025
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.

Customer Service Representative

Ms A Adderley - Asure Win
08.2023 - 02.2024
  • Audited money drawers and hand or machine-counted large cash values.
  • Sold chips, tokens, and tickets to patrons.
  • Processed various cash transactions and answered gaming customer questions.
  • Performed daily reconciliation of personal cash drawer, ensuring precise accounting records were maintained throughout each shift.
  • Quickly and accurately counted drawers at start and end of each shift.

Sales Associate

Mr V Bain - Lowe’s Pharmacy
01.2023 - 08.2023


  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Helped customers complete purchases, locate items, and join reward programs.

Shipping and Receiving Clerk

Mr G Gardiner - G& G Express Shipping
07.2022 - 11.2022
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.

Customer Service Representative

Mr R Mosley - Orginal Patties Bakery
08.2018 - 03.2021
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Certificate Of Completion -

C.V. Bethel Senior High
South Beach
06.2017

Certificate Of Completion -

CH Reeves Junior High
Monroe Heights
06.2014

Certificate Of Completion -

Cleveland Eneus Primary
Pine Wood Gardens
06.2011

Skills

  • Materials Transport
  • Recordkeeping strengths
  • Database Management
  • Information Security
  • POS Systems and Ordering Platforms
  • Document and Records Management
  • Computer Skills
  • Sales and Upselling
  • Microsoft PowerPoint
  • Cash Drawer Balancing
  • Point-of-sale system operation
  • Return and Exchange Processing

Timeline

Space Cleaner

Mr K Ingram - The Island House
07.2024 - 01.2025

Customer Service Representative

Ms A Adderley - Asure Win
08.2023 - 02.2024

Sales Associate

Mr V Bain - Lowe’s Pharmacy
01.2023 - 08.2023

Shipping and Receiving Clerk

Mr G Gardiner - G& G Express Shipping
07.2022 - 11.2022

Customer Service Representative

Mr R Mosley - Orginal Patties Bakery
08.2018 - 03.2021

Certificate Of Completion -

C.V. Bethel Senior High

Certificate Of Completion -

CH Reeves Junior High

Certificate Of Completion -

Cleveland Eneus Primary

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Carlette Curtis