Carol McDonald
Nassau,NP
Summary
To succeed in an environment of growth and excellence and earn a position which provides job satisfaction, self-development but more importantly helps me to achieve my personal goals. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
14
14
years of professional experience
Work History
Manager
Ultra Games
06.2022 - 01.2024
- Overseeing daily operations, Handling customers and employee issues, Ensuring that security and safety regulations are met, Addressing customers' issues and complaints
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Customer Service Representative
Ultra Games
05.2019 - 06.2022
- Interacting with internal and external customers, Organizing customers' account and information data, Creating excel spreadsheet to track customer data, Following up with customers, Opening up accounts, Solving all customer issues
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cashier
Ultra Games
04.2017 - 03.2019
- Maintaining a clean workspace, Balancing the cash register, issuing receipts, refunds, change or tickets, Tracking transactions on balance sheets.
Cashier
Island Luck (Franchise)
01.2012 - 01.2017
- Maintaining accurate cash drawer, taking a tally of the funds in the cash register when required during a shift and producing transaction reports, performing basic math functions to collect payments and make change.
Ticket Agent
Ferry Boat Association
01.2015 - 07.2015
- Helping check in baggage, Responsible for ticket reservations, cancellations, alterations, Contacting customers to inform them of flight cancellations and delays, Processing ticket sale transactions
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Customer Service Representative
New Oriental Cleaners
06.2010 - 12.2010
- Helping customers in a kind and friendly manner with pick-ups and drop-offs, Detailing clothes into computer systems by color, brand, and pattern, Racking
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
High School Diploma -
Government High School
Yellow Elder 06.2010
High School Diploma -
C. C. Sweeting Junior High School
Gregory Street 06.2007
Woodcock Primary
Hospital Lane 06.2004
Skills
- Leadership
- Teamwork
- Communication
- Microsoft Word
- Adaptability
- Dependable
- Staff Management
- Store Opening and Closing
- Supply Ordering
- Employee reviews
- Client Account Management
- Team motivation
Awards
- Customer Service Certification
- High School Diploma
- BJC's
- BGCSE
References
Available upon request
Timeline
Manager
Ultra Games
06.2022 - 01.2024
Customer Service Representative
Ultra Games
05.2019 - 06.2022
Cashier
Ultra Games
04.2017 - 03.2019
Ticket Agent
Ferry Boat Association
01.2015 - 07.2015
Cashier
Island Luck (Franchise)
01.2012 - 01.2017
Customer Service Representative
New Oriental Cleaners
06.2010 - 12.2010
High School Diploma -
Government High School
High School Diploma -
C. C. Sweeting Junior High School
Woodcock Primary
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