Celine Hepburn
Nassau,New Providence
Summary
Adept at passenger screening and maintaining public safety, my tenure at Omega Aviations showcased my vigilance and exceptional customer service skills. By streamlining security processes and collaborating effectively, I enhanced traveler satisfaction and safety, demonstrating a high stress tolerance and a commitment to professional excellence.
Experienced with maintaining security protocols and procedures. Utilizes surveillance tools and techniques to monitor premises effectively. Knowledge of threat assessment and emergency response, ensuring safe environment.
Overview
4
4
years of professional experience
Work History
Airport Security Agent
Omega Aviations
03.2024 - Current
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Streamlined checkpoint processes by implementing effective communication strategies among team members.
- Assisted travelers with special needs or requirements, providing personalized attention while adhering to security protocols.
- Collaborated with law enforcement agencies to ensure seamless coordination during high-risk situations.
- Prevented unauthorized access to restricted areas through vigilant monitoring and swift response to violations.
- Supported training initiatives for new hires, sharing expertise on best practices in airport security operations.
- Maintained up-to-date knowledge of TSA regulations, ensuring strict adherence to policies and procedures.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Increased traveler satisfaction with professional demeanor and efficient handling of security processes.
- Contributed to a safer travel environment through rigorous inspections of luggage and cargo.
- Ensured the safety of airport personnel by conducting regular patrols around secure areas.
Customer Service Representative
Shoe LaLa
10.2020 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Sales Associate
Kelly’s
10.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Line Cook
O2 Hookah Lounge
04.2021 - 06.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Bartender
O2 Hookah Lounge
04.2021 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Education
High School Diploma - Cooking
R.m Baily
Robinson Road03.2020
Skills
- Passenger Screening
- Vigilance and Alertness
- Public Safety Awareness
- Stress Tolerance
Timeline
Airport Security Agent
Omega Aviations
03.2024 - Current
Sales Associate
Kelly’s
10.2022 - 12.2022
Line Cook
O2 Hookah Lounge
04.2021 - 06.2022
Bartender
O2 Hookah Lounge
04.2021 - 06.2022
Customer Service Representative
Shoe LaLa
10.2020 - 11.2024
High School Diploma - Cooking
R.m Baily
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