Motivated individual who is eager to learn and excel in the professional environment. Offers excellent communication and organizational abilities with an enthusiasm for accomplishing objectives and bringing energy to any workplace.
Overview
3
years of professional experience
Work History
Grand Isle Resort And Residences
Lead Guest Services Agent/ Supervisor
10.2022 - Current
Job overview
Review and update client information in RDP & Opera databases for accuracy
Interact with clients; Checking in guests on arrival and out on departure. Collaborating with all internal departments to ensure guest satisfaction.
Manage guests' accounts; processing and applying payments
Direct handling of front office mailbox; responding to property and reservation inquiries
Audit financial transactions across various departments; Finance, Reservations, F&B
Assist with Long Term Stay inquiries, calculation of rates, building of contracts
The Bahamas National Trust & The University Of The Bahamas
Contracted Transcriptionist
09.2022 - 12.2022
Job overview
Hired to transcribe a series of audio formatted interviews in relation to an ongoing BNT project on the island of Exuma.
Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity while following clients' guidelines and style rules.
Verified accuracy of transcribed material prior to finalization.
The Bahamas Customs Department
Paid Summer Intern
07.2022 - 09.2022
Job overview
Supported customs officers at all ports of entry. Helped with office tasks; organization of office files, scanning documents, answering phone inquiries, ensuring smooth operation of computers and printing equipment.
Organized and input information into the official digital databases for both seaport and airport.
St. Andrew's Anglican School
Classroom Teacher's Aide
09.2021 - 07.2022
Job overview
Assisted educators with teaching and taking care of students in assigned classes to maintain positive learning environment.
Acted as substitute teacher from levels K3 to Grade 12. Supported classroom activities, tutoring, and reviewing work.
Spearheaded school's music department.
The Bahamas Customs Department
Paid Summer Intern
07.2021 - 08.2021
Education
St. Andrew's Anglican School -Distinction
George Town, Exuma
High School Diploma
06.2021
Skills
Computer skills
Adaptability
MS Office
Organization and Time management
Personable
Accomplishments
Certification in Hotel Revenue Management| Cornell University
Certified Front Desk Representative| American Hotel & Lodging Association
Certificate in Mastering Opera PMS Hotel Software| CPD & IAP
9 BJC's- 8A's 1B
10 BGCSE's- 5A's 4B's 1C
Ministry of Education Top BJC Results- Exuma 2018
Ministry of Education Top BGCSE Results - Exuma 2021
Certified Beekeeper from University of Georgia specializing in Branding, Selling, and Marketing Honey
GGYA Bronze Medalist
Hobbies
Reading
Playing Piano and Singing
Languages
English
Native language
Spanish
Intermediate
B1
Timeline
Lead Guest Services Agent/ Supervisor
Grand Isle Resort And Residences
10.2022 - Current
Contracted Transcriptionist
The Bahamas National Trust & The University Of The Bahamas
09.2022 - 12.2022
Paid Summer Intern
The Bahamas Customs Department
07.2022 - 09.2022
Classroom Teacher's Aide
St. Andrew's Anglican School
09.2021 - 07.2022
Paid Summer Intern
The Bahamas Customs Department
07.2021 - 08.2021
St. Andrew's Anglican School -Distinction
High School Diploma
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