CHADSON GRAY
Nassau,NP
Summary
With over 20 years of experience in law enforcement and the hospitality industry, I have extensive knowledge as a police officer, front desk manager, food and beverage manager, pool and beach director, and owner of a transportation company serving both local and tourism markets. My diverse background enables me to excel as a manager in any appropriate field. I am proficient in various hospitality-related computer programs and point of sale systems, and have a successful track record in managing booking engines.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner/Operator
SafeRide Transportation
10.2012 - Current
- Sole Proprietary start up transportation company:
- Developed business plan, marketing plan and sop’s
- Develop and negotiate service contracts, oversee end-to-end processes including local and international client acquisition
- Developed reservation/booking system, internet and social media webpages, and dispatch platform
- Hiring, training and ongoing supervision of9 employees
- Acquisition and maintenance of five-star client rating
Food & Beverage Director
Kemmons Wilson/Holiday Inn
05.2000 - 04.2025
- Company Overview: Holiday Inn Signature Brand Hotel
- Overseeing, managing, and maintaining food and beverage department
- Interviewing, hiring, and training employees, planning, assigning and directing work; inventory maintenance; cost control; menu planning; quality control maintenance; scheduling; banquet coordination; and event planning
- Maintenance of POS system and data entry
- Recognizing and disciplining employees; addressing guest issues and resolving member complaints
- Functioning as Manager on Duty with scheduled responsibility for hotel operation
Pool & Beach Director
Lyford Cay Club
08.2007 - 10.2012
- Company Overview: Exclusive Private Members Club
- Overseeing, managing, and maintaining the pool and beach department
- Interviewing, hiring, and training employees, planning, assigning, and directing work; appraising performance; recognizing and disciplining employees; addressing member complaints and resolving concerns
- Maintenance of cabana reservation system
- Capital Expense planning inclusive of but not limited to; construction and maintenance projects, equipment replacement and repair, uniforms, etc
Education
Bachelor of Science - Business Management
University of Phoenix
06.2009
Completion Certification - undefined
Royal Bahamas Police Force
03.1996
Skills
- Developing, coordinating, and deploying of systems, policies, procedures, and productivity standards
- Recruiting, monitoring, and appraising team members for optimum performance
- Example driven leadership aimed at giving team members a personal appreciation for their role in the collective company objective
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of (25) staff members.
- Won "Manager of the Year" Award Lyford Cay Club
- Increased yearly revenue by 40% in 2024.
- Exceeded quarterly objectives by as much as 8% on a regular basis.
- Created "Customer Service Training" program, resulting in improved customer service scores, referrals, and repeat customers.
- Devised several successful new programs focused on safety, loss prevention, and service delivery standards.
- Brought in 200 new customers in 2024, with a total value of $43,000.00.
References
References available upon request.
Hobbies and Interests
Coin Collecting, Cooking, Photography
Certification
- Certified Customer Service Professional (University of The Bahamas).
- Conflict Resolution and Mediation Certificate (University of The Bahamas).
- Certified Customer Experience Professional University of The Bahamas).
- Introduction to Supervisory Skills– Marriott
- Business Process Improvement Certificate – (University of The Bahamas).
- Diversity, Equity, and Inclusion in the Workplace Certificate - University of The Bahamas.
Timeline
Owner/Operator
SafeRide Transportation
10.2012 - Current
Pool & Beach Director
Lyford Cay Club
08.2007 - 10.2012
Food & Beverage Director
Kemmons Wilson/Holiday Inn
05.2000 - 04.2025
Completion Certification - undefined
Royal Bahamas Police Force
Bachelor of Science - Business Management
University of Phoenix
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