Chantal Vincent
Nassau
Summary
- To utilize the skills that I have to progress with success in life and to do any job to the highest satisfaction in any setting.
- Excellent working habits.
- Ability to train, motivate, and get along with employees.
- A team player, acknowledged as "Total Quality Customer Service.
- I do everything to the best of my ability.
- Show respect to each and every one.
Organized Call Center Agent offering Number-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.
Overview
19
19
years of professional experience
Work History
CALL CENTER AGENT
BTC Bahamas
01.2022 - Current
- Answer calls daily from customers
- Resolve technical problems
- Troubleshooting internet systems
Room Attendant
Bahamar Grand Hyatt
01.2019 - 01.2021
- Clean guest rooms daily
- Assist guest with any desire amenities they need
- Provide service to guest
P.B.X. Operator
Breezers Resort
01.2015 - 01.2018
- Serve customers upon request they need help with
- Assist with solving any project they may want to start
- Greeting each customer and providing excellent service
- Help trained new employees
Public Space Cleaner/Laundry Attend House Keeping
Wyndham Nassau Resort Crystal Palace Casino
01.2006 - 01.2012
- Work closely with tourists and also with locals
- Public space cleaner in the housekeeping department
- Quickly and effectively solve guest challenges
- Maintain high quality cleaning records, constantly seeking new ways to improve customer service
- Laundry Attend assist with preparing housemen buggies
Education
Certified Accounting Assistant - Principles of Accounting, Intuit QuickBooks Pro
Synergy Bahamas Career Certification Centre
01.2013
Skills
- Call center operations
- Customer communications
- Payment processing
- Team development
- Problem-solving skills
- Technical support
- Issue resolution
- Answering questions
- Quality assurance
- Goal orientation
- Call center customer service
- Customer support
- Customer service
Accomplishments
- Employee of the month, 03/01/11, Wyndham Nassau Resort
Languages
English
Fluent
Creole
Fluent in speaking and writing
Timeline
CALL CENTER AGENT
BTC Bahamas
01.2022 - Current
Room Attendant
Bahamar Grand Hyatt
01.2019 - 01.2021
P.B.X. Operator
Breezers Resort
01.2015 - 01.2018
Public Space Cleaner/Laundry Attend House Keeping
Wyndham Nassau Resort Crystal Palace Casino
01.2006 - 01.2012
Certified Accounting Assistant - Principles of Accounting, Intuit QuickBooks Pro
Synergy Bahamas Career Certification Centre