Charisse Melissa Juanita Russell
Nassau,New Providence
Summary
Committed Gaming Regulatory Compliance Professional effective at maintaining discretion during sensitive situations. Smart individual skilled in reporting incidents and mentoring others. Seasoned Gambling Investigator with demonstrated gaming surveillance systems operations expertise. Gathers data, compiles information and prepares clear and concise reports. Alerts proper authorities of illegal and unusual activities to maximize safety. Sharp-eyed Gambling Investigator operates closed circuitry equipment to record, document and report criminal activity and safety concerns. Knowledge of first aid, fire safety and relevant law enforcement procedures. Remains extremely alert to sit and closely focus on monitors for long periods of time. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Gaming Regulatory Inspector
The Gaming Board for The Bahamas
Nassau, Bahamas
05.2016 - Current
- Performed and documented quality control checks to maintain compliance with gaming initiatives.
- Prioritized project-related tasks to efficiently complete essential gaming tasks.
- Recommended improvements to gaming processes.
- Assisted with regulatory product compliance initiatives such as gaming employee licenses.
- Trained staff in regulatory policies or procedures.
- Managed all regulatory needs for products such as gaming employee interviews, background checks and ensuring that Key/Gaming Licenses are current.
- Worked with internal team members to accomplish regulatory goals and achieve full compliance with all products.
Certified Massage Therapist
ESCAPE Massage by Charisse Melissa
Nassau, Bahamas
09.2010 - Current
- Educated clients on benefits of massage therapy and importance of self-care.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Developed knowledge of anatomy, physiology and pathology to supplement massage training.
- Monitored client progress and adjusted massage techniques to best meet individual needs.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Maintained client treatment records and designed long-term care programs for return customers.
- Created marketing advertisements to increase awareness of services and boost sales.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Administered Swedish, deep tissue, hot stones, reflexology, chair, sports and pooch massage techniques.
- Performed sanitization tasks to keep massage environment clean and safe.
- Assessed clients to determine appropriate massage techniques to apply.
- Educated clients on benefits of massage and recommended home care techniques.
- Established and implemented massage protocols and procedures.
- Analyzed postural assessments and range of motion.
Surveillance Operator
Baha Mar Casino
Nassau, Bahamas
01.2015 - 12.2015
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
- Maintained log of surveillance operations, noting discrepancies or suspicious activity.
- Identified illegal activities and alerted floor security personnel to address concerns.
- Inspected cameras, monitors and other surveillance equipment for operational integrity.
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
- Reviewed video surveillance footage.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
- Oversaw floor agents during interactions with customers.
- Observed casino operations for cheating or theft by employees or patrons using audio and video equipment and one-way mirrors.
- Observed gambling floor operations for irregular activities indicative of cheating or illegal behavior.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
- Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
- Verified compliance with internal policies during monetary transportation activities.
Administrator
Cecil Russell & Associates
Nassau, Bahamas
01.2009 - 09.2011
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Table Games Supervisor
Wyndham Crystal Palace Casino
Nassau, Bahamas
02.2006 - 05.2007
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and chips.
Table Games Supervisor
Atlantis Casino
Paradise Island, New Providence, Bahamas
11.2003 - 10.2005
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Monitored patrons for signs of compulsive gambling.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Contacted security department to discuss potential or confirmed illegal activities and cheating.
- Established and maintained banks and table bet limits for each supervised game.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Orchestrated staffing to support adequate disposition of dealers at monitored tables.
- Advised security guards to accompany patrons with large slot payouts to rooms or vehicles.
Casino Croupier
Crystal Palace Casino
Nassau, Bahamas
12.1992 - 09.2003
- Collected and distributed losing and winning bets by calculating odds and payouts.
- Monitored game table for signs of cheating or other criminal activities by observing body language and behaviors of gamblers.
- Explained rules, variations and betting structures of games such as blackjack, roulette, craps, baccarat, three card poker, let It ride poker, caribbean stud poker.
- Dealt and conducted all card games by shuffling and distributing cards while giving players prompts to play.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Maintained personable and professional demeanor when dealing with ill-mannered or dishonest casino-goers.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Controlled equipment such as roulette wheels to run games.
- Prepared players to join games by explaining rules and exchanging cash for chips.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Complemented player numbers to reach minimum levels for play of different games.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Dealt cards and compared hands to determine winners of games such as blackjack and poker games.
Change Cashier
Carnival Crystal Palace Casino
Nassau, Bahamas
03.1992 - 12.1992
- Responded promptly to guests/patrons needs while they gamed at the slot machines.
- Built relationships with customers to encourage repeat business.
- Counted float assigned to my coin/cash trolley at beginning and end of shifts to maintain accuracy.
- Facilitated the exchange of coins for cash transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Queen's College
Nassau, BahamasCertificate in Accounting - Accounting
Institute of Business & Commerce
Nassau, BahamasCertificate in Massage Therapy - Massage Therapy
Bahamas Technical & Vocational Institute
Nassau, BahamasStudies Placed On Hold - Hospitality, Tourism & Travel
University Of Phoenix
Phoenix, Arizona, U.S,ACompleted One Year of Studies - Hospitality Administration And Management
University of The People
Pasadena, California, U.S.ASkills
- Time Management
- Daily Logs
- Embezzlement Expertise
- Social Perceptiveness
- Reading Comprehension
- Detailed Documentation
- Active Listening
- Surveillance Logging
- Locating Individuals
- Critical Thinking
- Rules and Regulations Enforcement
- Audio and Video File Review
- Gaming Regulation Enforcement
- Property Surveillance
- Cheating Monitoring
- Strong Interpersonal Communication
- Electronic Surveillance
- Footage Review
- Theft Identification
- Surveillance Activities
- Casino Security
- Complex Problem-Solving
Cooking, Shopping, Travel, Reading, Dogs, Swimming, Outdoor Activities
I love to cook, travel and dogs
I enjoy shopping, reading, swimming and outdoor activities
Training & Certificates
Massage Therapy
Anti Money Laundering/Counterfeiting the Finance of Terrorism (AML/CFT)
Effective Recognition
Front Line Leadership Modules
Hospitality Training
Industrial Agreement
Industrial Relations
Labor Laws
Labor Relations
Leaders Imperatives Module 8
Management Promoting Wellbeing
One To One Customer Service Workshop
Principles Of Management
Setting Expectations
The Science of Stress Management
Slot Performance Analysis
International Gaming Investigations
Timeline
Gaming Regulatory Inspector
The Gaming Board for The Bahamas
05.2016 - Current
Surveillance Operator
Baha Mar Casino
01.2015 - 12.2015
Certified Massage Therapist
ESCAPE Massage by Charisse Melissa
09.2010 - Current
Administrator
Cecil Russell & Associates
01.2009 - 09.2011
Table Games Supervisor
Wyndham Crystal Palace Casino
02.2006 - 05.2007
Table Games Supervisor
Atlantis Casino
11.2003 - 10.2005
Casino Croupier
Crystal Palace Casino
12.1992 - 09.2003
Change Cashier
Carnival Crystal Palace Casino
03.1992 - 12.1992
High School Diploma -
Queen's College
Certificate in Accounting - Accounting
Institute of Business & Commerce
Certificate in Massage Therapy - Massage Therapy
Bahamas Technical & Vocational Institute
Studies Placed On Hold - Hospitality, Tourism & Travel
University Of Phoenix
Completed One Year of Studies - Hospitality Administration And Management
University of The People