Charles Adderley
44 Windermere Drive, Freeport GB, Bahamas.
Summary
Dynamic and adaptable professional with fine dining experience at British Colonial, excelling in exceptional customer service and upselling strategies. Proven ability to enhance guest satisfaction through personalized service and meticulous attention to detail, while effectively managing high-volume dining periods and maintaining cleanliness and hygiene standards.
Overview
10
10
years of professional experience
Work History
Banquet and Restaurant Server
British Colonial
01.2024 - Current
- Gained valuable experience in various front-of-house roles, including hostess, runner, and expediter positions, fostering versatility and adaptability in the workplace.
- Promoted upselling strategies through knowledge of menu items and specials, contributing to higher sales revenue for the establishment.
- Skillfully managed high-volume dining periods with effective time management techniques while maintaining positive guest relations.
- Assisted in inventory management through accurate documentation of product usage during shifts, helping maintain adequate stock levels at all times.
- Successfully executed large-scale banquet events through meticulous attention to detail and clear communication among team members.
- Expanded beverage knowledge through continuous training on wine pairings, cocktail selections, and proper serving techniques, improving overall guest satisfaction at both banquets and restaurants.
- Enhanced guest dining experience by providing attentive and personalized service during banquet events and restaurant meals.
Restaurant Server
Ichiban Bahamas Restaurant
11.2023 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Restaurant Server
Sandals Emerald Bay
11.2014 - 06.2015
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Education
BGCSE - English Literature, Religious Studies,Biology,
C.V. Bethel Sr. High School
Nassau, Bahamas Certification - Hospitality And Tourism Management
Florida Atlantic University
Florida, USA.Associates - Accounting And Finance
Terreve College
Freeport, Grand Bahama, Bahamas.Skills
- Adaptable and flexible
- Reliable and punctual
- Exceptional customer service
- Cleanliness and hygiene
- Fine dining experience
- Food safety practices
- Table setting expertise
- Wine pairing
- Problem-solving
- Multitasking and organization
Timeline
Banquet and Restaurant Server
British Colonial
01.2024 - Current
Restaurant Server
Ichiban Bahamas Restaurant
11.2023 - Current
Restaurant Server
Sandals Emerald Bay
11.2014 - 06.2015
BGCSE - English Literature, Religious Studies,Biology,
C.V. Bethel Sr. High School
Certification - Hospitality And Tourism Management
Florida Atlantic University
Associates - Accounting And Finance
Terreve College
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